Contact Information

Direct Customer Contact Details

Phone

All Sales, Service & Claims Callsave 1890 484 848

Outside Republic of Ireland 00 353 1 6133666

Our phone lines are open Monday to Friday 8am - 6pm and Saturday 9am - 1pm

Freepost

Allianz

Direct Division

PO Box 48 48

Freepost

Dublin 4

E mail

Info@allianzdirect.ie Or Click here to email us now

Let Us Call You

If you wish someone to call you back Click here

Fax

01 6605214

00 353 1 6605214 from Outside the Republic of Ireland

Any Problems?

It is important to us that you get the service you deserve at all times. There may be times when you feel the service you received could have been better. If this is the case please let us have your feedback by contacting us in one of the following ways:

Email: Please click Customer Feedback

Phone: 1890 484 848

Our phone lines are open Monday to Friday 8am - 6pm and Saturday 9am - 1pm

Address:

Allianz

Direct Division

PO Box 48 48

Freepost

Dublin 4

Your feedback, be it positive or negative, is most welcome and is essential for us to make improvements to our service and processes.

Location Map Allianz House Elmpark: A downloadable map is also available at the bottom of this page:

The 'Allianz Complaints Policy'.

At Allianz we are committed to making it easy for you to provide feedback on our service and we welcome your comments by email, phone, post or in person. Please see our Complaints Policy and if we are not resolving your complaint according to this Policy, please let us know.

• We will listen to and respect your views
• We will apologise
• We will acknowledge your complaint within 48 hours, by phone, email or letter
• We will provide you with the name, job title and contact details of the person investigating your complaint
• We will clearly state the timescale in which you can expect a full response
• We will make every effort possible to resolve your complaint within 5 days
• Where a complaint is not resolved within 5 days, it will automatically get escalated to the Business Manager for the area to investigate and resolve
• In the unlikely event that we are unable to resolve the complaint witin this timescale we will keep you informed of progress every 4 weeks
• We will make clear the decision that has been made and the reason for that decision
• We will use your feedback to identify service improvements

If you are not satisfied with the way we have dealt with your complaint, you may refer your complaint to the Financial Services Ombudsman in the following ways:

Email: enquiries@financialombudsman.ie

Phone: 1890882090 / +353 1 6620899

Fax: +353 1 6620890

Address: 3rd Floor, Lincoln House, Lincoln Place, Dublin 2

Public Office Hours

09.30hrs - 13.00hrs

14.00hrs - 17.00hrs

Other Contact details