Direct Customer Contact Details
Phone
All Sales, Service & Claims Callsave 1890 48 48 48
Outside Republic of Ireland 00353 1 6133666
Our phone lines are open Monday to Friday 8am - 6pm and Saturday 9am - 1pm
Freepost
Allianz
Direct Division
PO Box 48 48
Freepost
Dublin 4
E mail
Info@allianzdirect.ie Or Click here to email us now
Let Us Call You
If you wish someone to call you back Click here
Fax
01 6605214
00 353 1 6605214 from Outside the Republic of Ireland
Any Problems?
It is important to us that you get the service you deserve at all times. There may be times when you feel the service you received could have been better. If this is the case please let us have your feedback by contacting us in one of the following ways:
Email: Please click Customer Feedback
Phone:1890 48 48 48
Our phone lines are open Monday to Friday 8am - 6pm and Saturday 9am - 1pm
Address:
Allianz
Direct Division
PO Box 48 48
Freepost
Dublin 4
Your feedback, be it positive or negative, is most welcome and is essential for us to make improvements to our service and processes.
Location Map Allianz House Elmpark: A downloadable map is also available at the bottom of this page:
The 'Allianz Complaints Policy'.
At Allianz we are committed to making it easy for you to provide feedback on our service and we welcome your comments by email, phone, post or in person. Please see our Complaints Policy and if we are not resolving your complaint according to this Policy, please let us know.
- We will listen to and respect your views
- We will apologise
- We will acknowledge your complaint within 48 hours, by phone, email or letter
- We will provide you with the name, job title and contact details of the person investigating your complaint
- We will clearly state the timescale in which you can expect a full response
- We will make every effort possible to resolve your complaint within 5 days
- Where a complaint is not resolved within 5 days, it will automatically get escalated to the Business Manager for the area to investigate and resolve
- In the unlikely event that we are unable to resolve the complaint witin this timescale we will keep you informed of progress every 4 weeks
- We will make clear the decision that has been made and the reason for that decision
- We will use your feedback to identify service improvements
If you are not satisfied with the way we have dealt with your complaint, you may refer your complaint to the Financial Services Ombudsman in the following ways:
Email: enquires@financialombudsman.ie
Phone: 1890882090/+353 1 6620899
Fax: +353 1 6620890
Address: 3rd Floor, Lincoln House, Lincoln Place, Dublin 2
Public Office Hours
09.30hrs - 13.00hrs
14.00hrs - 17.00hrs
Other Contact details
| Location | Contact Details |
| Dublin - Head Office | Allianz House,
Elmpark,
Merrion Road,
Dublin 4,
Ireland,
Head Office Switchboard Phone Number (01) 613 3000
Head Office Fax Number (01) 613 4444
|
| Allianz Northern Ireland | Allianz House,
21 Linenhall Street, Belfast BT2 8AB.
Phone Number (from RoI) (048) 9089 5600 / (from NI) (028) 9089 5600
Fax Number (from RoI) (048) 9043 4222 / (from NI) (028) 9043 4222
Website www.allianz-ni.co.uk
|
| Allianz Cork | The Coachhouse,
Dundanion,
Blackrock,
Cork.
Phone Number (021) 427 7599
Fax Number (021) 427 0799
|
| | |
| Claims | |
| Motor Claims - notifications | 1890 77 99 99 (Available 24 hours a day, 365 days a year) |
| Property Claims - notifications and existing claims | (01) 613 3377 |
| Motor Claims - existing | (01) 613 3939 |
| Litigated Claims | (01) 613 3992 |
| Non-Litigated Claims | (01) 613 3953 |
| Windscreen Claims - Contact one of our preferred repairers | Autoglass 1850 36 36 36
Allied Irish Windscreens 1800 512 345 |
| Emergency Assistance | |
| Emergency services - Motor and Household Assistance | 1890 779 999 |