These are the Terms of Business of Allianz p.l.c.
YOUR INSURER The underwriter of your insurance is Allianz p.l.c., having its registered office at Allianz House, Elmpark, Merrion Road, Dublin 4. Companies registration office no 143108, Vat no IE0646922D. Our contact details are: Telephone: +353 1 6133000. Fax: +353 1 6605214. Email: info@allianzdirect.ie
For schools: Telephone +353 1 613 3966. Fax: +353 1 6133630. Email: education@allianz.ie
ALLIANZ GROUP Allianz p.l.c. is a member of the Allianz Group.
REGULATORY STATUS Allianz p.l.c. is regulated by the Financial Regulator.
WHAT WE DO Allianz p.l.c. is a non-life insurance undertaking which underwrites personal, commercial, education, religious and social insurance products.
HOW WE CHARGE The charge for our services is the premium (including applicable government levies and premium taxes). This premium, and any optional covers are separately specified in your Schedule/Renewal notice.
CLAIMS If you need to make a claim, please contact us at +353 1 6133666, or at the above address.
For schools please contact us at +353 1 6133844.
CONFLICTS OF INTEREST It is our policy to maintain appropriate administration structures to ensure that the potential for any conflict of interest is avoided as far as possible.
DEFAULT Non-payment of your premium or part thereof (including where you are using our Direct Debit option), or breach by you of certain conditions of your policy may lead to your policy being revoked or cancelled, in accordance with the terms in that respect set out in your policy. A copy is available on request.
RIGHT OF WITHDRAWAL You have the right to withdraw from this policy, provided you have not made a total loss claim, within 14 days of the latest of:
(1)the starting date of cover, or
(2) the date on which you receive the full terms and conditions of your Policy.
Withdrawal effectively means that no policy was ever in place, and you may exercise this right by notice in writing to us at the trading address given above, quoting your policy number. Should you exercise this right we will refund you any part of your premium you have paid less an administration fee. If the cover is motor insurance, the premium cannot be refunded until the Allianz Certificate of Motor Insurance and Insurance Disc has been returned to Allianz. Please note that the right of withdrawal does not apply if the insurance policy under which insurance cover is provided for less than 1 month.
PERIOD OF INSURANCE The period of this contract of insurance is as specified in your Schedule / Renewal notice.
CANCELLATION at any time Both you and we can cancel / terminate the policy by notice in writing to the other in accordance with the terms in that respect set out in your policy. A copy is available on request.
POLICY ALTERATION, ADDITIONAL AND RETURN PREMIUMS When you make an alteration to your policy we will re-calculate your premium, which may result in an additional premium due to us, or a return premium due to you. If the alteration to the policy results in an additional premium due to us, or a refund due to you we will only charge or refund such premium provided this amount is greater than or equal to €25 plus applicable government Levy.
ALTERATION TO TERMS AND CONDITIONS In the event of a claim we may advise you, at the time of your next renewal, of altered policy terms and conditions which increase your premium and/or excess, and/or reduce cover.
GOVERNING LAW The laws of Ireland will apply to your policy and the Irish courts will have jurisdiction to hear any dispute regarding your policy, unless otherwise stated on your proposal form or in your policy terms and conditions. A copy of your policy is available on request.
LANGUAGE Your policy and all communications with you or by you to us will be in English.
COMPLAINTS We aim to deliver the very highest standards of customer care. If you have any enquiry or complaint, please contact, with your policy/quote number and details:
Head of Customer Focus, Allianz House, Elmpark, Merrion Road, Dublin 4.
+353 1 6133849 (tel), +353 1 6605214 (fax), info@allianzdirect.ie
OMBUDSMAN SCHEME If your complaint is not resolved to your satisfaction and you remain dissatisfied with our final response to your complaint you can refer your complaint to:
(1) The Financial Services Ombudsman, 3rd Floor, Lincoln House, Lincoln Place, Dublin 2.
1890-882090 (locall), +353 1 6620899 (tel), +353 1 6620890 (fax),
email - enquiries@financialombudsman.ie website - www.financialombudsman.ie and/or
(2) Insurance Information Services - Irish Insurance Federation, 39 Molesworth Street, Dublin 2
+353 1 6761914 (tel), +353 1 6761943 (fax), email - iis@iif.ie website - www.iif.ie
COMPENSATION Please note that in the event of Allianz being unable to pay a claim, you may be entitled to compensation from the Insurance Compensation Fund in Ireland.