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Allianz Ireland Contact Information


Contact Information

Allianz Direct Customers - Sales & Service

Phone

In the Republic of Ireland:01 448 48 48

Outside Republic of Ireland: 00 353 1 448 48 48

Callback: Would you like someone to call you back?

Opening Hours: Monday to Friday 8am - 6pm and Saturday 9am - 1pm

FreepostAllianz
Direct Division
PO Box 48 48
Freepost
Dublin 4
E-mail

Info@allianzdirect.ie or click here to email us now

Customers who have an appointed Insurance Broker should contact their Insurance Broker

Fax

In the Republic of Ireland: 01 6605214

Outside of the Republic of Ireland: 00 353 1 6605214

Claims & Emergency Assistance

Emergency Assistance Service - Motor and Household Assistance

Phone: 1890 779 999

Opening Hours: 24 hours a day, 365 days a year

Motor Claims - notifications

Phone: 1890 779 999

Opening Hours: 24 hours a day, 365 days a year

Motor Claims - existing

Phone: 01 613 3939
E-mail: motordamage@allianz.ie

Opening Hours: Monday to Friday 9am - 5pm

Windscreen Claims

Contact one of our preferred repairers.

Autoglass: 1850 363 636
Allied Irish Windscreens: 1800 512 345

Property Claims - notifications and existing claims

Phone: 01 613 3377
E-mail: propertydamage@allianz.ie
Callback: Would you like someone to call you?

Opening Hours: Monday to Friday 9am - 5pm

Pet Claims - notifications and existing claims

Phone: 1890 779 999

Opening Hours: Monday to Friday 9am - 5pm

Allianz Travel Emergency Assistance

Handled by Allianz Global Assistance

Phone: 00 353 1 6373686
Fax: 00 353 1 6373649

Opening Hours: 24 hours a day, 365 days a year

Travel Claims - notifications and existing claims

Handled by OSG

Phone: 00 353 1 2611540
Fax: 00 353 1 2611404

Pleasurecraft Claims - notifications and existing claims

Phone: 1890 779 999

Opening Hours: Monday to Friday 9am - 5pm

Horse & Rider Claims - notifications and existing claims

Phone: 1890 779 999

Opening Hours: Monday to Friday 9am - 5pm

Litigated Claims

01 613 3992

Opening Hours: Monday to Friday 9am - 5pm

Non-Litigated Claims

01 613 3953

Opening Hours: Monday to Friday 9am - 5pm

Allianz Broker Customers - Property

Allianz Property Broker / Bank / Building Society

Phone: 01 613 3377
E-mail: household@allianz.ie

Opening Hours: Monday to Friday 9am - 5pm

Allianz Broker Customers - Motor

Allianz Motor Broker

Phone: 01 613 3899
E-mail: teammotor@allianz.ie

Opening Hours: Monday to Friday 9am - 5pm

Customers who have an appointed Insurance Broker should contact their Insurance Broker

Dublin Office Location & Map

Complaints Policy for Allianz Customers

Allianz are committed to making sure that we have the very highest standards of customer care. However, we accept that things can go wrong from time to time. Advise us of your concerns and we will strive to ensure that our level of service meets your expectations in the future.

How to make a complaint

You can phone us, email us or write to us with your complaint.

Please be sure to provide us with:

  • A policy number and / or claim number
  • An outline of your complaint
  • Your contact details (phone number, e-mail address, home address)

Address:

Allianz
Direct Division
PO Box 48 48
Freepost
Dublin 4

Email: Please click Customer Feedback

Phone: 01 448 48 48

Our phone lines are open Monday to Friday 8am - 6pm and Saturday 9am - 1pm

What happens next:

  • The staff member who receives your complaint will deal with it in a considered, fair and consistent manner, with the aim of resolving it at the earliest possible point
  • All complaints will be acknowledged within 5 business days of being received (unless previously resovled to your satisfaction)
  • This acknowledgement will include the name, contact number and title of the person handling your complaint

Unresolved by day 20:

  • The person responsible for handling your complaint will provide you with regular written updates on the progress of the investigation of your complaint, at intervals not greater then 20 business days

Unresolved by day 40:

  • Where 40 business days have elapsed and your complaint is not resolved, we will inform you of the anticipated timeframe within which we hope to resolve your complaint
  • We will inform you of your right to refer the matter to the Financial Services Ombudsman and contact details of same will be provided

Completion of Complaint:

  • We will advise you in writing, within 5 business days of the completion of the investigation of your complaint, of the outcome of the investigation and, where, applicable, explain the terms of any offer or settlement being made
  • If your complaint is not resolved to your satisfaction and you remain dissatisfied with our resolution, you can refer your complaint to:

The Financial Services Ombudsman
3rd Floor,
Lincoln House,
Lincoln Place,
Dublin 2

Lo call:              (1890)882090
Phone:              (01) 662 0899
Fax:                  (01) 6620890
Email address:   enquires@financialombudsman.ie

 

LocationContact Details
Dublin - Head OfficeAllianz House,
Elmpark,
Merrion Road,
Dublin 4,
Ireland,

Head Office Switchboard Phone Number (01) 613 3000
Head Office Fax Number (01) 613 4444
Allianz Northern IrelandAllianz House,
3 Cromac Quay, The Gasworks, Ormeau Road, Belfast BT7 2JD.
Phone Number (from RoI) (048) 9089 5600 / (from NI) (028) 9089 5600
Fax Number (from RoI) (048) 9043 4222 / (from NI) (028) 9043 4222.
Website www.allianzni.co.uk

 

 

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