Top 5 Emergency Home Assistance Services

by Alix Carman | 1 min read

August 12th, 2020

Allianz Direct home and renters insurance customers can make use of an Emergency Home Assistance service as part of a standard policy, at no extra charge. This includes 24/7/365 service, covering the cost of the call out, labour & materials up to €300 per incident, four times per year*. While these call-outs won’t cover cosmetic changes to your home, they will help make your property safe and help prevent further damage.

Plus, the service is not classified as a claim, and therefore does not have an excess, so it does not affect your No Claims Bonus! We break down the top services of 2019 and 2020 so far that Allianz customers have made use of.

*Does not cover wear and tear or any additional damage or liability caused during the call out.


Moving from 50% of Emergency Home Assistance services in 2019 to 42% in the beginning of 2020, plumber call-outs take the #1 spot. We aim to have a certified tradesperson with you in 90 minutes to help stop the spread of water from a burst pipe or leak.


Making up 27% of services in 2019 and now already 41% in 2020, roofers can help to repair broken tiles, chimneys, and gutters to make your property safe again and prevent further damage. This can be particularly helpful in the event of a storm!


In 2019, locksmiths made up 9% of Emergency Home Assistance services, and in 2020 this has made up 5%. Don’t worry about your landlord being available, having a relative with your spare key around, or paying for out of hours help. Save the Allianz phone number in your phone for quick help on the spot: 01 448 48 48.


Moving from 4% in 2019 to 3% of services in 2020, electricians can cover a number of emergency services. Avoid a cold night and get your electricity back up and running without affecting your no claims bonus.


In the fifth spot, glaziers made up 3% of services in 2019 and 2020 so far. Glaziers look after outside glass repairs and fittings which make your property unsafe. Quickly tend to broken windows or glass doors round the clock with Emergency Home Assistance.

Learn more about Allianz Emergency Home Assistance and what is included in the service.

Standard acceptance criteria apply. Information accurate as of February 2020. Allianz p.l.c. is regulated by the Central Bank of Ireland. Standard acceptance criteria and policy conditions apply.

About the author

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Alix Carman

Here to help you break down insurance concepts and get the best value from your policy.