If you have a breakdown emergency, you will need the following telephone numbers:

01 613 3990 (when calling within the Republic of Ireland)

028 90 828 828 (when calling within Northern Ireland and Great Britain i.e. England, Scotland & Wales)

If you would like to find out more about Allianz Breakdown Assistance please call 01 448 48 48.

Allianz are committed to making sure that we have the very highest standards of customer care. However, we accept that things can go wrong from time to time. Advise us of your concerns and we will strive to ensure that our level of service meets your expectations in the future.

How to make a complaint

You can phone us, email us or write to us with your complaint.

Please be sure to provide us with:

• A policy number and / or claim number
• An outline of your complaint
• Your contact details (phone number, e-mail address, home address)
  

Address:

Allianz
Direct Division
PO Box 48 48
Freepost
Dublin 4

Email: Please click here and select "make a complaint" from available contact options.

Phone: 01 448 48 48

Our phone lines are open Monday to Friday 8am - 6pm and Saturday 9am - 1pm

What happens next:

• The staff member who receives your complaint will deal with it in a considered, fair and consistent manner, with the aim of resolving it at the earliest possible point
• All complaints will be acknowledged within 5 business days of being received (unless previously resovled to your satisfaction)
• This acknowledgement will include the name, contact number and title of the person handling your complaint
  

Unresolved by day 20:

• The person responsible for handling your complaint will provide you with regular written updates on the progress of the investigation of your complaint, at intervals not greater then 20 business days

Unresolved by day 40:

• Where 40 business days have elapsed and your complaint is not resolved, we will inform you of the anticipated timeframe within which we hope to resolve your complaint
• We will inform you of your right to refer the matter to the Financial Services Ombudsman and contact details of same will be provided

Completion of Complaint:

• We will advise you in writing, within 5 business days of the completion of the investigation of your complaint, of the outcome of the investigation and, where, applicable, explain the terms of any offer or settlement being made
• If your complaint is not resolved to your satisfaction and you remain dissatisfied with our resolution, you can refer your complaint to:

The Financial Services & Pensions Ombudsman
Lincoln House,
Lincoln Place,
Dublin 2,
D02 VH29

Opening Hours: Monday to Friday 9am - 5pm

Customers who have an appointed Insurance Broker should contact their Insurance Broker

At Allianz we want to do our best to support our customers especially during difficult times. We know that being in a
vulnerable circumstance can make the insurance journey that little bit more difficult. 

Our ambition is to make our products and services as clear and fair as possible so vulnerable customers can:

• Retain their independence.
• Be able to experience the ‘usual’ insurance journey.
• Be given clear information that is easy to understand.
• Have their individual needs met through reasonable adjustments.
  

Allianz aligns to both the Central bank of Ireland and Financial Conduct Authority definitions of vulnerability and will
ensure that consumers identified as vulnerable, whether temporarily or permanently, are able to:

• Communicate with us effectively.
• Request reasonable adjustments.
• Access our products and services easily.
• Have their specific needs and requirements met.

If you wish to notify us of a potential vulnerability or require a specific adjustment made in order  to assist you please contact us here or call 01 448 4848 so we can help in a way that works best for you.