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COVID-19

Latest updates from Allianz Ireland
We will post updates below to keep you up to date on measures we are introducing to help during the pandemic but hope as the
vaccination rollout continues throughout the country, that the end to this difficult time is near. You can track the progress of the vaccine
rollout here and find more information on the vaccine here.

Since the beginning of the pandemic we have introduced measures to support our personal and business customers through this difficult time. As the country begins to reopen, some of the measures introduced are now no longer required and have ended with effect from 31 May 2021.

  1. For those customers who are vulnerable and/ or in financial distress as a consequence of COVID-19, we will continue to do our best to support you fairly and flexibly.
  2. The NCT and CVRT centres along with the National Driver Licence Services are experiencing large delays. We understand customers may have to wait longer than usual for appointments. We would like to reassure our customers that cover will continue to be provided in the event you are not able to attain your licence or NCT during this time.

We are extending our measures to continue supporting you through COVID-19.

Personal Customers

  1. For those customers who are vulnerable and/ or in financial distress as a consequence of COVID-19, we will continue to do our best to support you fairly and flexibly .
  2. Allianz customers can add temporary additional drivers for up to 60 days (previously 30) at no additional charge once we are notified before 31/05/2021.
  3. Allianz customers can avail of a temporary vehicle substitution past the 30 day limit previously imposed, once we are notified before 31/05/2021.
  4. The NCT and CVRT centres along with the National Driver Licence Services are experiencing large delays. We understand customers may have to wait longer than usual for appointments. We would like to reassure our customers that cover will continue to be provided in the event you are not able to attain your licence or NCT during this time
  5. For our customers who have commenced working from home or remotely, enhanced and increased home office equipment cover is provided under all of our household policies, see the  FAQs SECTION   for more information.

Essential workers and volunteers

  1. Car Cover for Volunteers: Car insurance use is extended beyond normal personal use for our customers helping within their community for voluntary purposes; e.g. to transport medicines or groceries to those in need, or to take those that may be ill or vulnerable to hospital or testing facilities until 31/05/2021.
  2. For essential workers breakdown assistance will automatically be included if they need it until 31/05/2021 even if they don’t already have this benefit included on their policy.
  3.  Courtesy car: We will provide a free courtesy car for healthcare workers for as long as it takes to repair their car if they’re involved in an accident up until 31/05/2021.  

Business customers
 
  1. Alternative Use Cover: We continue to support the repurposing of facilities, to enable their use for testing and caring for those in need of medical attention.
  2. Business Property Cover – closures:: We will maintain existing cover on business premises throughout this enforced Level 5 closure period.  Appropriate supervision and security of the property is required throughout.
  3. Cafés, Restaurants and Pubs: In response to the Government’s Level 5 announcement that all restaurants and cafes must close unless they can offer a takeaway option, we are extending our cover to allow this. For the duration of the Level 5 COVID-19 closure period all restaurant and café policies will now include cover for takeaway services at no additional cost. This cover is provided on the basis that all reasonable precautions are taken and that the HSE guidelines regarding COVID-19 are adhered to.
  4. Retail (Essential and Non-Essential): We are extending cover  to include delivery for the duration of the Level 5 COVID-19 closure period. This extended cover is provided on the basis that all reasonable precautions are taken, the HSE guidelines regarding COVID-19 are adhered to and the appropriate motor insurance cover is in place.
  5. CVRT: We understand customers may have to wait longer than usual for appointments. We would like to reassure our customers that cover will continue to be provided in the event you are not able to attain your CVRT during this time.
  6.  
  7.  

As level 5 restrictions remain in place across the Republic of Ireland, our COVID-19 measures do too. The following measures are there to help you – our personal and business customers. 

Personal Customer

  1. For those customers who are vulnerable and/ or in financial distress as a consequence of COVID-19, we will continue to do our best to support you fairly and flexibly.
  2. Allianz customers can add temporary additional drivers for up to 60 days (previously 30) at no additional charge once we are notified before 05/04/2021.
  3. Allianz customers can avail of a temporary vehicle substitution past the 30 day limit previously imposed, once we are notified before 05/04/2021.
  4. The NCT and CVRT centres along with the National Driver Licence Services are experiencing large delays. We understand customers may have to wait longer than usual for appointments. We would like to reassure our customers that cover will continue to be provided in the event you are not able to attain your licence or NCT during this time.
  5. To provide reassurance to pet owners who may require hospitalisation due to the COVID-19 virus, they can claim for boarding fees for their dog or cat from the first day of their hospitalisation recognising that with the restrictions of self-isolation they may not be able to seek the usual support of friends or family. Previously, they would have had to wait until day 4 to present a claim. This measure has been extended until 05/04/2021.
  6. For our customers who have commenced working from home or remotely, enhanced and increased home office equipment cover is provided under all of our household policies, see the FAQ'S SECTION for more information.
Essential workers and volunteers
 
  1. Car Cover for Volunteers: Car insurance use is extended beyond normal personal use for our customers helping within their community for voluntary purposes; e.g. to transport medicines or groceries to those in need, or to take those that may be ill or vulnerable to hospital or testing facilities until 05/04/2021.
  2. For essential workers breakdown assistance will automatically be included if they need it until 05/04/2021 even if they don’t already have this benefit included on their policy.
  3. Courtesy car: We will provide a free courtesy car for healthcare workers for as long as it takes to repair their car if they’re involved in an accident up until 05/04/2021.

Business Customers

  1. Alternative Use Cover: We continue to support the repurposing of facilities, to enable their use for testing and caring for those in need of medical attention.
  2. Business Property Cover – closures: We will maintain existing cover on business premises throughout this enforced Level 5 closure period.  Appropriate supervision and security of the property is required throughout.
  3. Cafés, Restaurants and Pubs: In response to the Government’s Level 5 announcement that all restaurants and cafes must close unless they can offer a takeaway option, we are extending our cover to allow this. For the duration of the Level 5 COVID-19 closure period all restaurant and café policies will now include cover for takeaway services at no additional cost. This cover is provided on the basis that all reasonable precautions are taken and that the HSE guidelines regarding COVID-19 are adhered to.
  4. Retail (Essential and Non-Essential): We are extending cover  to include delivery for the duration of the Level 5 COVID-19 closure period. This extended cover is provided on the basis that all reasonable precautions are taken, the HSE guidelines regarding COVID-19 are adhered to and the appropriate motor insurance cover is in place.
  5. CVRT: We understand customers may have to wait longer than usual for appointments. We would like to reassure our customers that cover will continue to be provided in the event you are not able to attain your CVRT during this time.

As level 5 restrictions have been implemented across the Republic of Ireland to help stop the spread of the COVID-19 virus, at Allianz we are continuing to implement measures to help.

Below are the measures in place to help our customers through this difficult time.

Personal Customers

  1. For those customers who are vulnerable and/ or in financial distress as a consequence of COVID-19, we will continue to do our best to support you fairly and flexibly.
  2. Allianz customers can add temporary additional drivers for up to 60 days (previously 30) at no additional charge once we are notified before 19/03/2021.
  3. Allianz customers can avail of a temporary vehicle substitution past the 30 day limit previously imposed, once we are notified before 19/03/2021.
  4. The NCT and CVRT centres along with the National Driver Licence Services are experiencing large delays. We understand customers may have to wait longer than usual for appointments. We would like to reassure our customers that cover will continue to be provided in the event you are not able to attain your licence or NCT during this time.
  5. To provide reassurance to pet owners who may require hospitalisation due to the COVID-19 virus, they can claim for boarding fees for their dog or cat from the first day of their hospitalisation recognising that with the restrictions of self-isolation they may not be able to seek the usual support of friends or family. Previously, they would have had to wait until day 4 to present a claim. This measure has been extended until 19/03/2021.
  6. For our customers who have commenced working from home or remotely, enhanced and increased home office equipment cover is provided under all of our household policies, see the FAQ'S SECTION for more information.

Essential workers and volunteers

  1. Car Cover for Volunteers: Car insurance use is extended beyond normal personal use for our customers helping within their community for voluntary purposes; e.g. to transport medicines or groceries to those in need, or to take those that may be ill or vulnerable to hospital or testing facilities until 19/03/2021.
  2. For essential workers breakdown assistance will automatically be included if they need it until 19/03/2021 even if they don’t already have this benefit included on their policy.
  3. Courtesy car: We will provide a free courtesy car for healthcare workers for as long as it takes to repair their car if they’re involved in an accident up until 19/03/2021.
Business customers
 
  1. Alternative Use Cover: We continue to support the repurposing of facilities, to enable their use for testing and caring for those in need of medical attention.
  2. Business Property Cover – closures: We will maintain existing cover on business premises throughout this enforced Level 5 closure period.  Appropriate supervision and security of the property is required throughout.
  3. Cafés, Restaurants and Pubs: In response to the Government’s Level 5 announcement that all restaurants and cafes must close unless they can offer a takeaway option, we are extending our cover to allow this. For the duration of the Level 5 COVID-19 closure period all restaurant and café policies will now include cover for takeaway services at no additional cost. This cover is provided on the basis that all reasonable precautions are taken and that the HSE guidelines regarding COVID-19 are adhered to.
  4. Retail (Essential and Non-Essential): We are extending cover  to include delivery for the duration of the Level 5 COVID-19 closure period. This extended cover is provided on the basis that all reasonable precautions are taken, the HSE guidelines regarding COVID-19 are adhered to and the appropriate motor insurance cover is in place.
  5. CVRT: We understand customers may have to wait longer than usual for appointments. We would like to reassure our customers that cover will continue to be provided in the event you are not able to attain your CVRT during this time.

As we enter into level 5 restrictions across the Republic of Ireland, at Allianz we recognise that these are uncertain times for our customers. 

Similar to what we did at the beginning of the COVID-19 crisis, we continue to put measures in place to help you- our personal and business customers. So we have the courage to get through this together.

Personal Customers

  1. For those customers who are vulnerable and/ or in financial distress as a consequence of the COVID-19 crisis, we will continue to do our best to support you fairly and flexibly.
  2. Allianz customers can add temporary additional drivers for up to 60 days (previously 30)at no additional charge once we are notified before 03/12/2020.
  3. Allianz customers can avail of a temporary vehicle substitution passed the 30 day limit previously imposed, once we are notified before 03/12/2020.
  4. The NCT and CVRT centres along with the National Driver Licence Services are experiencing large delays. We understand customers may have to wait longer than usual for appointments. We would like to reassure our customers that cover will continue to be provided in the event you are not able to attain your licence or NCT during this time.
  5. To provide reassurance to pet owners who may require hospitalisation due to the COVID-19 virus, they can claim for boarding fees for their dog or cat from the first day of their hospitalisation recognising that with the restrictions of self-isolation they may not be able to seek the usual support of friends or family. Previously, they would have had to wait until day 4 to present a claim. This measure has been extended until 03/12/2020.
  6. For our customers who have commenced working from home or remotely, enhanced and increased home office equipment cover is provided under all of our household policies, see the FAQ'S section for more information.
Essential Workers and Volunteers
 
  1. Car Cover for Volunteers: Car insurance use is extended beyond normal personal use for our customers helping within their community for voluntary purposes; e.g. to transport medicines or groceries to those in need, or to take those that may be ill or vulnerable to hospital or testing facilities until 03/12/2020.
  2. For essential workers breakdown assistance will automatically be included if they need it until 03/12/2020 even if they don’t already have this benefit included on their policy.  

Business Customers

We know our business customers are experiencing financial challenges in these unprecedented times. Where possible we will provide brokers with flexibility to help alleviate stress and worry for business customers arising from the COVID-19 crisis. As well as continuing to implement the following measures:

  1. Alternative Use Cover:  We continue to support the repurposing of facilities, to enable their use for testing and caring for those in need of medical attention.
  2. Business Property Cover - closures: We will maintain existing cover on business premises throughout this closure.  Appropriate supervision and security of the property is required throughout.
  3. On request we will extend the reduction in cover to social, domestic and pleasure use for taxi drivers and chauffeurs up to 03/12/2020.
  4. Café and restaurants: In response to the Government’s level 5 announcement meaning all restaurants and cafes must close unless they can offer a takeaway option, we are extending our cover to allow this. All restaurant and café policies will now include cover for takeaway services at no additional cost. This cover is provided under the basis that all reasonable precautions are taken and the HSE guidelines regarding COVID-19 are adhered to.
  5. Supermarkets and Newsagents: We will continue to extend cover for supermarkets and newsagents to include delivery. This is to facilitate the delivery of groceries or other necessary products to customers who may not be able to make it to the store. This cover is provided on the basis that all reasonable precautions are taken, employees have their own car insurance and that the HSE guidelines regarding COVID-19 are adhered to.
  6. CRVT: We understand customers may have to wait longer than usual for appointments. We would like to reassure our customers that cover will continue to be provided in the event you are not able to attain your CRVT during this time.
  7.  

We extended our ‘Days grace’ period during the crisis from 14 days to 28 days to allow our customers to get in touch with us. As we have resumed our normal working hours along with our broker network we are reverting back to 14 days.

 

As travel restrictions have been lifted, holiday home and unoccupied home owners are required to check their property every 30 days as per our standard policy terms and conditions.

 

We have made the decision to remove the following measure put in place at the beginning of the COVID-19 crisis. As our country begins to adapt to the new normal we feel it is no longer as beneficial to our customers as it was initially. You can see a full list of the measures still in place here.

For frontline workers using their own car for work purposes, they’re also fully covered per their policy terms when borrowing another car in an emergency or to get to work and breakdown assistance will automatically be extended when they need it during the crisis.

 

The NCT and CVRT Centres along with the National Driver Licence Services have started their phased reopening from Monday 8 June. We understand it may take some time for them to work through their backlog and customers may have to wait longer than usual for appointments. We would like to reassure our customers that cover will continue to be provided during this time.

 

We are delighted to let you know that our approved repairer network is back open. If you have been involved in an accident and need assistance please contact us on 01 613 3990.

 

We are extending the following measures in line with the Government’s plan to ease restrictions to help you further during these unprecedented times.
 

  1. Owner Occupied Home/Family Homes: The period of time after which we may exclude certain covers under your home insurance, due to the property being unoccupied, has been extended to 35 days after the beginning of phase 4 of the government’s plan to ease restrictions (currently 20th July). This means that if you have been unable to check on your home, full cover will continue to apply for up to 35 days after this date, at which point cover will be reduced as per our standard policy terms and conditions if the property remains unoccupied. 
  2. Similarly, if you have a Holiday home the requirement for the property to be checked has been further extended to be 30 days after the beginning of phase 4 of the government’s plan to ease restrictions (currently 20th July) and then at least every 30 days thereafter. For a buy-to-let property that is unoccupied, the same extension applies. 
  3. On request we will extend the reduction in cover to social, domestic and pleasure use for taxi drivers and chauffeurs to 30th June 2020 or 31st July 2020 whichever date is most suited to the customer. If the customer returns to work in the meantime they must let us know. Where a refund for reduced cover has already been issued an additional premium will apply.
     

Following the announcement from Insurance Ireland, Allianz Ireland will refund our private car, van and taxi customers €30. Overall, this will see us return approximately €9 million to our customers in the Republic of Ireland.

This is in recognition of falling traffic levels as a result of restrictions put in place to mitigate the potential impact of COVID-19, which has reduced the number of vehicle journeys and the level of motor claims. 

Customers do not need to do anything to receive this refund but we do ask for patience as we roll this out over the coming months.

We want this measure to help customers who are facing very challenging times as we pass on this saving as a result of the reduction in claims we are receiving.

It’s important to note, this will not affect your policy terms and conditions in anyway.

 

We will refund our motor insurance customers in the Republic of Ireland. We are providing a €30 refund on every
private motor, van and taxi insurance policy on cover with us on the 23rd April 2020. The overall refund totals
approximately €9 million to 300,000 customers. 
We recognise that you cannot use your vehicle normally due to the current Covid-19 restrictions and that this is
leading to lower claims volumes for us. We want to play our part and return a proportion of premiums to you, which
would have otherwise been used to pay claims.
All private car, van, and taxi customers will get this refund as long as your cover was active on the 23rd of April 2020.
This refund will be made to you over the coming months. You do not need to do anything, but we do ask for patience
as we work through processing these large numbers of payments which we expect may take up to two months.
We will be returning €30 per policy to each private motor, individual van and taxi customer.
For those who pay by direct debit, we will credit your account by Electronic Fund Transfer. If you have paid your full
premium to us by card in the last 6 months and that card is still active we will credit this money back to that card. 
Where we do not have those details, we will issue the refund by cheque to you at the correspondence address wehave. 
No – your policy terms and conditions remain unaffected and you remain insured. So you can continue to use your
vehicle where it is appropriate to do so and can enjoy the benefits, claims and assistance services included in your
Allianz policy.  This refund will not affect your no claims bonus.
Refunds will be made to you over the coming months, but it may take us up to 8 weeks from now to complete the
process.  We appreciate your patience as we work through this.
The total refunds will amount to approximately €9 million excluding the costs of administering this initiative.
Yes, taxi drivers and individual commercial van customers are included in this initiative. We have alternative measures
in place for our fleet customers.
Yes, you will still be entitled to this refund.
Yes, you will still be entitled to this refund

We’ve taken the step to refund approximately €9 million based on our best estimate of the amount we would save
compared to claims that would otherwise have been made. In calculating our refund amount, we didn’t anticipate a
return to business as usual in May. 

It’s too soon to say what will happen if the lockdown continues, and we don’t know how long it will continue and in
what format. However, Allianz has always been committed to doing the right thing for our customers and we do not
intend to benefit from reduced driving due to this lockdown. We also want to further reward our customers who
choose to renew or join Allianz and will continue to reflect ongoing changes to claims costs in our prices.

The refund was calculated by estimating the expected reduction in claims costs based on the reduced frequency of
claims that we have been observing during the Covid-19 period. We looked at how that would impact the premium
that a customer should pay during this period. We converted this into a monetary refund amount based on the
average premium of our customers and the period that we expect the reduction in claims.
We wanted to make this fair and considered a number of options including this. We believe this to be the best solution
to give something back to our customers as soon as we could, while making sure all customers had an equal share in
the savings made from the expected reduction in claims. Coronavirus has changed our daily lives; key workers still
need to drive to work, people still need to drive to the supermarket and some people aren't driving at all. We're all in
this together and wanted to give our customers an equal share of these savings.  A flat sum of money was the simplest
and quickest way to get money back to our customers.
Yes, a refund of €30 will be made for every Allianz private car, van, or individual taxi policy on cover with us as of the
23rd April 2020.
No – we would  love for you to continue with us as your motor insurer but we will issue this refund regardless of your
decision to renew, as long as cover was in place with us on April 23rd 2020.
Yes, we are refunding all our private motor, van and taxi customers whether insured with us directly or through a
broker. 
Allianz has to date introduced over 22 measures to help our personal and business customers. Some of these range
from extending home insurance policies to cover remote workers, enhanced coverage for our healthcare workers,
enabling pet owners to claim boarding fees for pets should they need to go to hospital or self-isolate, extending
emergency home assistance as a standard benefit on all of our home insurance policies, as well as extending
insurance to help cafes and restaurants offer takeaway options for customers.

Yes, the €30 refund includes the return of government levy.

 

Eight Additional Measures to Help Our Customers During COVID-19

Today Allianz Ireland has introduced eight further initiatives to help both our personal and business customers cope during these unprecedented times.

We have also been working hard to ensure that our customer service lines, customer claims lines, 24/7 emergency assistance and claims payments can be managed safely by our dedicated team of over 600 people here in Ireland and in line with the cover provided in our policies.

In addition to the 14 measures introduced last week, Allianz are now introducing the following initiatives with immediate effect to assist you;

What we are doing for Business Customers 

We know that business customers are experiencing financial challenges. We will help these customers by:

  1. Extending cover for Cafés and Restaurants: In response to the Government’s announcement that all restaurants and cafés must close unless they can offer a takeaway option, we are extending our cover to facilitate this. For the duration of the COVID-19 closure period all restaurant and café policies will now include cover for takeaway services automatically. This cover is provided on the basis that all reasonable precautions are taken and that the HSE Guidelines regarding COVID-19 are adhered to. 
  2. Extending cover for Supermarkets and Newsagents: We are extending cover on Supermarkets and Newsagents to include delivery for the duration of the COVID 19 crisis period. This is to facilitate the delivery of groceries or other necessary products to customers who may not be able to make it to the store. This cover is provided on the basis that all reasonable precautions are taken and that the HSE Guidelines regarding COVID-19 are adhered to.
  3. CRVT testing: We understand that customers are unable to undertake CRVT tests due to the Government restrictions at this time; and so we would like to reassure our customers that commercial insurance cover will continue to be provided and maintained during this time.

    What we are doing for Personal Customers 

    We are extending features of our carhome and pet  insurance products as follows:
     
  4. Owner Occupied Home / Family Homes: The period of time after which we may exclude certain covers under your home insurance,  due to the property being unoccupied, has been extended from 35 days to 60 days.  This means that if you are unable to check on your home, full cover will apply for up to 60 days, at which point cover will be reduced as per our standard policy terms and conditions if the property remains unoccupied. This takes effect from 27th March onwards.
  5. Holiday Homes / Buy-to-Let: Similarly, if you have a Holiday Home the requirement for the property to be checked once every 30 days will be extended to up to 60 days during this time. For a Buy-to-Let property that is unoccupied, the same extension from 35 days up to 60 days applies.
  6. NCT tests: We understand that customers are unable to undertake NCT tests due to the Government restrictions at this time; and so we would like to reassure our existing and new customers that car insurance cover will continue to be provided and maintained during this time.
  7. Reassurance for pet owners: To provide reassurance to pet owners that may require hospitalisation due to the COVID-19 virus, we have implemented a temporary measure where they can now claim for boarding fees for their dog or cat from the first day of their hospitalisation recognising that with the restrictions of self-isolation they may not be able to seek the usual support of friends or family, previously, they would have had to wait until day 4 to present a claim.
  8. No cancellation fees: This will apply to any direct customer during the COVID-19 Government restrictions; where their circumstances require them to cancel their Insurance policy. For our retail broker customers, we are working with our third party software providers to implement this measure also as soon as possible.

We continue to thank all our customers, suppliers and broker partners for their support over the years and at this time. 

Please continue to visit this page for the latest announcements from Allianz Ireland

 

         14 Ways We Will Help Our Customers During COVID-19

We recognise that these are uncertain times for our customers and we want to reassure you that our Contact Centre, Claims Lines & 24/7 Emergency Assistance services continue to be maintained by our dedicated team of over 600 people here in Ireland.

We’ve been working hard on additional changes to how we support all of our customers as fairly as we can in these uncertain times.  We will be doing more too, and will share these changes with you on an ongoing basis.


Today we want to share with you some of the changes and supports that Allianz Ireland is putting in place for customers so that we can play our part during this national, and international emergency.

What we are doing for Personal Customers: 

We are adding extra features to our car and home insurance products to reassure all personal customers of our commitment:

  1. Allianz policy covers remain fully active throughout this crisis - except where customers request and we agree to a reduction or suspension of cover;
  2. For those customers who are vulnerable and / or in financial distress as a consequence of the Covid-19 crisis, we will continue to do our best to support you fairly and flexibly;
  3. We’ve increased our ‘days grace’ period for customers at renewal from 14 to 28 days to allow customers further time to contact us or their broker;
  4. Allianz customers can add temporary additional drivers for up to 60 days (previously 30) at no additional charge;
  5. Our Home Emergency Assistance and Roadside Assistance services continue to be available 24/7;
  6. For our customers who have commenced working from home or remotely, enhanced and increased home office equipment cover is now provided under all of our household policies, see the FAQs below for more information;
  7. Direct Customers are reminded that they can quickly RENEW ONLINE, or manage their policies online via MYALLIANZ.IE; we are also enhancing engagement for our bank and broker customers;
  8. Car Cover for Volunteers: Car insurance use is extended beyond normal personal use for our customers helping within their community for voluntary purposes; e.g. to transport medicines or groceries to those in need, or to take those that may be ill or vulnerable to hospital or testing facilities;
  9. For frontline workers using their own car for work purposes, they’re also fully covered per their policy terms when borrowing another car in an emergency or to get to work and breakdown assistance will automatically be extended when they need it during the crisis;

    What we are doing for Business Customers

    We know that businesses and customers are experiencing financial challenges in these unprecedented times. We will help these customers by:
     
  10. Providing brokers with flexibility to help alleviate stress and worry for business customers arising from the Covid-19 crisis;
  11. Alternative Use Cover: We continue to support the repurposing of facilities, to enable their use for testing and caring for those in need of medical attention;
  12. Business Property Cover - closures: We will maintain existing cover on business premises throughout this crisis closure period.  Appropriate supervision and security of the property is required throughout;  
  13. Commercial vehicle and taxi insurance use is extended whilst helping within the community for voluntary purposes e.g. to transport medicines or groceries to those that may be ill or vulnerable; 
  14. We continue to evaluate additional supports for customers throughout this crisis period.

We’ve been operating in Ireland for over 100 years and throughout that time our focus has always been on sustainable, equitable and actionable measures to support our customers, our employees and the wider economy.  In light of the fight against COVID-19 we are continuing this focus and ensuring that our Contact Centre, Claims Lines, 24/7 Emergency Assistance services and claims payments are maintained safely by our dedicated team of over 600 people here in Ireland and in line with the cover included in policies.

We’d like to thank all our customers, suppliers and broker partners for their support over the years and at this time. We will announce more supports in the coming days and will share these announcements on this page.

Due to the on-going public health issue, we will be operating modified phone services for both New Sales & Existing Customers.  Until further notice, our Contact Centre will operate Monday to Friday 9am – 5pm (excl. Bank Holidays) & from 9am – 1pm on Saturdays.

Our Claims Line will continue to operate Monday to Friday 9am – 5pm (excl. Bank Holidays) as normal.

If you need to contact our emergency  assistance services, they remain unchanged and are available 24/7. We will publish regular updates on our Facebook and Twitter channels as well as on this page to help keep our customers fully informed and address any general queries.

We would like to also reassure you that if you are unable to get in touch with us in advance of your carhomepettaxicommercial vehicle or pleasure craft renewal date, we will maintain cover for up to 28 days to give you additional time to contact us.
 

In light of the recent Government announcement on COVID-19 and ongoing guidance from the Department of Health, Allianz Ireland is putting measures into place to protect its employees and to help minimise the spread of the virus.
 

Unfortunately, this may result in some delays in responding to enquiries and requests and we apologise for this. Our dedicated teams will do their very best to respond to calls and emails as quickly as possible.
 

We would like to remind our existing customers who are registered for MyAllianz that they can renew, pay, notify us of a claim, or make changes to their insurance policies by simply logging into their MyAllianz account.
 

Alternatively, if you are not registered for MyAllianz, you can get a quote or renew their policy online now here.
 

We would like to reassure you that if you are unable to get in touch with us in advance of your car, home, pet, taxi, commercial vehicle or pleasure craft renewal date, we will maintain cover for up to 28 days to give you additional time to contact us.
 

We will publish regular updates on our Facebook and Twitter channels as well as on this page to help keep our customers fully informed and address any general queries.
 

Yes we are! Allianz have implemented measures to protect its employees and to help minimise the spread of the virus.
These alternative working arrangements may result in some delays in responding to enquiries and we apologise for this.
 

As one of Ireland’s leading insurers, we can reassure you that our dedicated teams will do their very best to respond to
calls and emails as quickly as possible.

Firstly, don’t worry. We would like to reassure you that if you are unable to get in touch with us in advance of your car,
home, pet, taxi, commercial vehicle or pleasure craft renewal date, we will maintain cover for up to 28 days to give
you additional time to contact us
.
 

We also have alternative ways for you to renew with us. If you are registered for MyAllianz, then you can renew your
policy by simply logging into your MyAllianz account. Alternatively, if you are not registered for MyAllianz, you can
renew your policy online here.

We cover home office equipment as standard under our contents cover up to a max of €4,000 in any one policy year.
This would include computers, laptops and printers.
 

There is no need to contact us to let us know you are working from home as your home office equipment is covered as
explained above.
 

And don’t worry, if the company you work for has provided you with a computer or laptop, they can be covered also. 

Until the 30th June 2020, Allianz are providing accidental damage cover for home office equipment at no extra charge 
if you don’t already have this cover, usually an additional premium would apply for this cover
. This means that
between 20th March and 30th June 2020, if you accidentally damage your home office equipment, it may be covered
by your home insurance. Please note, if you claim for damage to your computer or laptop it may affect your renewal
premium.
 

If the company you work for has provided you with a computer or laptop to work from home and you need to make a
claim for damage to it, we will request a letter from your company confirming that you are legally responsible for the
computer or laptop and that the company will not be paying the cost of replacing it.

For information regarding making a claim for Car, Home or Pet insurance please visit the relevant page below.