on line was relatively easy but i was unable to get a reply on the phone despite several attempts and holding on for nearly 10 minutes each time

Good website, clear and easy to complete.

Excellent service and website with customer access

problems with website as it shuts you out if you miss a detail and you continually have to go back and reset rather than re-enter what you may have missed and continue, it took me 3 attempts

Very easy to arrange pet insurance online

Online experience very good questions and format easy to follow. Please note i had to go back a step to correct the IBAN number i entered i had to complete the landing page again

Good

excellent online experience. Easy and very straight forward.

BEST SERVICE I EVER USED

Easy to use

Was an easy application to follow.

Very good value. Concise and to the point. No frills. Great price.

Quick and easy

I am actually very disappointed with Allianz as I have been in hospital on and off for the past 3 months and Allianz cancelled my pet policy and horse and rider policy. I phoned to pay them all up to date last week and I was told I could not do this and that I had to go online and open up all new policies. I have been a customer of Allianz for many years. I did not get the letters as I was in hospital

Very helpful staff on the phone

WEBSITE WAS EASY TO USE AND HELPFUL. I GOT CUT OFF BY MY OWN BROADBAND BUT WAS ABLE TO GO BACK IN AND MAKE THE APPLICATION AGAIN.

Very easy and seamless experience for pet insurance from start to finish

Qiuck and easy

Excellent

Webpage a little slow at times and 'certain characters' not allowed,but otherwise easy to navigate n set up

Very good

Good quick service

Easy to use

Great and easy service

Easy form to fill out but did not list DSPCA as the introduction to Allianz. Did not say how much the effect of different excesses would have on the premium

Good

Easy to use

Very positive easy to use online

Easy

quick and easy

Excellent

Brilliant

Great quote, easy and efficient to use service.

Good and quick

Staff member i dealt with was extremely plesant and very friendly on the phone, makes the whole experience alot better when you have someone friendly, willing to listen and mostly willing to help on the other end

I'm still waiting on the pdf files they didn't get sent to me they were blank

helpful staff

Helpful, friendly and informative

Professional staff, friendly and efficient

Very helpful and a fast signing up process

There was a bit of confusion at the beginning weather I was signing up by electronics or paper, once that was cleared up I was very happy with the service. Those I spoke with had a clear Irish accent, had very good knowledge of the product and didn't mind repeating answers.

Dealt with a v pleasant lady who obviously loved dogs . It was a v pleasant experience and I would highly recommend Allianz.

Best deal around for pet insurance

exerlainet service always present and friendly people who will do there best to help you i have never had any problems with claims or monthly payments they settle very fast they do the best insurance around and they listen to there customers and what they want and are a great help

Direct debit dates vary compared to what we discussed. That's the only downside but it's one that cost me bank charges.

Lovely staff. Very experienced

Staff were very helpful and gave sound advice and more importantly returned my call or followed up on info needed

Three times I attempted to take out policy twice I was told someone would ring me back which they did not ,should not have to work so hard to take out policy I felt that you didn't want the business.

I found the staff I dealt with to be very understanding, positive and proactive. There were some minor complications with information for my beloved rescue Golden Retriever, naturally I was very anxious as I had had a bad experience with another pet insurance provider who seemed to be only interested in crunching numbers. The Allianz staff were patient and courteous and all was sorted out. 'Due care for what I care for'.

Easily navigated site

Excellent. Fast. Simply.

Easy and painless

Applying for insurance online was surprisingly easy and user friendly

Excellent

Website is very easy to use, I got a new customer quote and cover in minutes. Thank you.

Easy to deal with - stress free for the customer

Direct debit dates vary compared to what we discussed. That's the only downside but it's one that cost me bank charges.

Everything was perfect. No complaints so far. Customers support over the phone works with great attitude. I'm happy.

Good and easy to use

Early days yet. Will complete this survey later and hopefully add lots of stars.

I have three dogs incl. a new Rottweiler pup just added to my policy - happy with Allianz staff service - courteous, efficient and interested - I would recommend to any dog owner

Very good but a little surprised that someone did not contact me to keep my insurance going once my free period of cover expired. Had to ring and start up a new policy in January.

I have my car, home, pet and health insurance for my school children all with Allianz. Twice my daughter has fallen and I've had to submit a claim to Allianz and they have been brillant. The claim was quick, efficient and no long complicated form filling. I had a tip this year in my car and again they looked after everything very efficiently. We also had a leak in our bathroom and the home insurance claim worked out fine as well. I am very happy with Allianz.

Easy and straight forward

Excellent service,clearly answered my questions. Efficient and courteous.

We are new clients that have not yet needed any assistance. The rating is based on the cost versus cover provided. As always we would like it to be cheaper but the most important thing is a straight forward and quick claim procedure when you need it as pets illness can be stressful.

Very user friendly web site. Easy policy selection and payment procedure.

Very easy to get my pets insured. No hassle at all. A bit disappointed about what was excluded in the policy. All digestive issues excluded because my dogs had a vomiting bug last year. A bit extreme I think. Even my vet agreed. But so far I have had no issues. Send me this survey again after I've made my first claim and I can give u a more accurate assessment. Thanks.

Customer service staff very helpful. This is second time we have taken out pet insurance and we would not have done so were we not satisfied with the Allianz service. I would recommend the Allianz Pet Insurance to other animal lovers.

Website quotation system was not working when I enquired but I phoned up and the member of staff was most helpful and sorted everything out there and then.

Great customer service.

Very positive and very easy to purchase insurance

Only paid a premium, no other experience, so absolutely no basis for making a ranking

Friendly and srraight to the point. Fast policy in place.

Long and unnecessarily protracted

Everyone i have spoken to has always been pleasant and helpful

Very helpful and friendly staff.Explained things very clearly.

It was okay thought I'd get a better discount on car insurance with ye since I'd the pet policy

Top drawer

Very helpful

Excellent, very reliable

very helpful when I got my pet insurance

Excellent

easy to deal with and customer service is very staright forward

Very easy to use website

Simple and quick to apply online for pet insurance. Good value product for an older pet.

Easy checkout