If your property has suffered damage due to an escape of water, there are a few steps you can take before you contact us.
If necessary turn off the water at the mains.
Contact a plumber to identify the source and stop the leak.
Please note (with the exception of damage due to freezing) your policy will not cover the cost of any plumbing repair.
Your policy provides cover to Trace & Access the leak. This allows you to remove and replace any part of the Premises necessary to repair the leak. The maximum amount we will allow is specific to your policy.
Ask your plumber to provide you with a written report confirming the source of the leak and the cost of Trace & Access.
You must not proceed with full repairs without our approval. We may, at our option, nominate a contractor to carry out the repairs