We look forward to connecting with you on our online communities. To ensure a cordial environment we ask you to take note of the following guidelines and advice and to act upon them.
You may at times wish to communicate with us using these Social Media channels. Our Social Media team will aim to respond to your queries as soon as possible during normal business hours.
If you have any queries in relation to your insurance policy, please feel free to contacts us on the following numbers:
Allianz Direct Customers
Open Monday to Friday (9am-5pm) and Saturdays (9am-1pm)
Non Allianz Direct Customers
Open Monday to Friday (9am-5pm)
Where you communicate with us via Social Media channels, we may at times require more information to answer your query, in which case we will ask you, where applicable, to send us a private message. If you reside in the Republic of Ireland e-mail us at firstname.lastname@example.org. If you reside in Northern Ireland please e-mail us at email@example.com
To protect your privacy and personal data, where you wish to make a formal complaint we will refer you to our Customer Focus department whose details are available here as we will not be in a position to respond to you via our Social Media Platforms.
Please refrain from posting any of your personal insurance information on our online communities. Our online communities are open to the public meaning that anyone can see your posts and, depending on the channel, your posts may appear in search engines results.
We cannot discuss specific product details on our Social Media forums. Where you wish to discuss any Allianz Insurance product, you can get in touch with us using the contact details provided above
We welcome community members posting comments and queries in a reasonable and well mannered way. Our social media team will remove posts that are deemed to be:
Harassing, abusive, threatening, defamatory, or obscene, false, fraudulent, deceptive or misleading; unrelated to topics discussed on the channel or unrelated to Allianz and its products; in violation of any intellectual property rights or in violation of any law or regulation.
Remember community member posts may not reflect the opinions or ideals of Allianz. We do not confirm the accuracy of any statement or product claims made by members on our channels, and do not endorse any opinions made by community members expressed on our channels.
Remember when visiting an external website you are subject to the terms and conditions of that particular website.