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Community Guidelines

We look forward to connecting with you on our online communities. To ensure a cordial environment we ask you to take note of the
following guidelines and advice and to act upon them.

General

The following community guidelines apply to the official Allianz Ireland Facebook channelTwitter channelInstagram channel,
YouTube channelLinkedIn channel and the Allianz Blog.

You may at times wish to communicate with us using these Social Media channels. Our Social Media team will aim to respond to your
queries as soon as possible during normal business hours.

Where you communicate with us via Social Media channels, we may at times require  more information to answer your query, in which
case we will ask you, where applicable, to send us a private message via info@allianz.ie.

Where you wish to make a formal complaint the details on how to do so are available here as we will not be in a position to respond to
you via our Social Media Platforms.

Please refrain from posting any of your personal insurance information on our online communities. Our online communities are open to
the public meaning that anyone can see your posts and, depending on the channel, your posts may appear in search engine results.

We cannot discuss specific product details on our Social Media forums. Where you wish to discuss any Allianz insurance products, you
can get in touch with us using the contact details provided above

Moderation

We welcome community members posting comments and queries in a reasonable and well mannered way. Our social media team will
remove posts that are deemed to be:

Harassing, abusive, threatening, defamatory, or obscene, false, fraudulent, deceptive or misleading; unrelated to topics discussed on
the channel or unrelated to Allianz and its products; in violation of any intellectual property rights or in violation of any law or regulation.

Remember community member posts may not reflect the opinions or ideals of Allianz. We do not confirm the accuracy of any statement
or product claims made by members on our channels, and do not endorse any opinions made by community members expressed on our
channels.

Privacy

Remember when visiting an external website you are subject to the terms and conditions of that particular website.

While you are on the Allianz.ie website you are subject to the terms of Allianz Ireland’s Cookies Policy and 
Website Terms and Conditions.