calling Allianz emergency home assistance

Emergency home assistance

Help for those unexpected moments 24/7 365 days a year.

There’s no place like your home and we’re dedicated to keeping it that way. If you have an emergency like a water leak or you’re locked out, Allianz are here 24/7 365 days a year to help and prevent any further damage to your home. Allianz are offering this market leading service to all Allianz direct home insurance customers as a standard benefit on their policy.

The main priorities when dealing with an emergency in your home is the safety of you and your family and to minimise the damage caused. That’s why there’s a dedicated service available for you, just call 01 448 48 48 for Emergency Home Assistance anytime.

Cover the cost of the call out, labour & materials (up to €300 per incident, four times per year)*
Aim to have a certified tradesperson with you in 90 mins
Available 24/7/365 day or night
No excess (this is not a claim so you don’t pay an excess)& no effect on your No Claims Bonus
* Doesn’t cover for wear and tear or any additional damage or liability caused during the call out. 
Water moves fast but so do we! We cover emergencies, inside your home, such as burst pipes, blocked drains, damaged water tanks or leaking radiators.

If you are locked out we will get a locksmith to your home getting you back in safely.



Broken glass in outside windows or doors which makes your home unsafe.




If your heating system or electricity supply breaks down unexpetedly we can assist to restore your heat and/or electricity.



No. Emergency Home Assistance is an additional benefit of your policy which does not affect your no claims bonus or
your premium at renewal.
EHA covers the call out, labour and materials up to €300 per incident.

If you need to avail of Emergency Home Assistance service just call 01 448 48 48, where assistance is available

24/7/365 days a year.

There is a limit of four assistances per period of Insurance, per policy.

In the event that the cost of the repair exceeds the maximum amount, you may have to pay the difference. Our

provider will make you aware of this and will provide you with the estimate of work, invoices and receipts.

We consider your needs at all times but if our provider does not have the glass in stock or does not have it in a suitable

size, the safest approach we can take is to board up the window to make sure your home is secure.

EHA provides assistance for emergencies which leaves your home insecure. As only one pane of glass is broken, this

would not classify as insecure. We will provide you with a contact number for one of our authorised contractors which

you can discuss the problem with.

EHA provides assistance for emergencies relating to the sudden or unexpected breakdown of the electricity supply

within your property. Loss as a result of disconnection which is not unique to your property is not covered. As this is an

area wide problem, the issue may lie with your electricity supplier and we recommend that you contact your electrical

supplier directly.

I recently availed of the EHA service for a leak under my floor. There has been extensive damage caused by the water

to my wooden flooring. If I claim for this damage, will this affect my policy in any way?

If you want to claim under your insurance, you should contact the Allianz claims department either through MyAllianz,

calling, or click here for claims information.

EHA provides assistance for the sudden and unexpected breakdown of your heating supply. We will send out an

authorised contractor to aim to carry out emergency repairs to attempt to resolve the issue and restore heating supply.

Please note: Minimum premium buildings €106.05, contents €86.10, all risks €12.60.

** Maximum of €50 per person and an overall limit of €200 for accommodation in any one incident. Only applicable if we deem your
home uninhabitable.

*** Maximum of €200 for storing and transporting furniture in any one incident. Only applicable if contents need to be removed for
security reasons.