Pet Insurance Claims

A dedicated and fair Claims service, it's our number one priority.

Vet Fees

Before your pet is treated, you must make sure that the vet is prepared to fill in our pet insurance claim form, provide
your pets medical notes and provide invoices.

You will need to fill in a claim form and ask your vet to fill in the appropriate part. We will not pay for the vet to do this.

You can also phone our Claims Team on and ask for a claim form, many vets also have supplies of claim
forms. In the case of claims for referral vets please ensure we have received a claim from the original vet. If you know
that you have some expensive veterinary treatment coming up and you are unsure about whether you will be able to
claim for some or all of the cost of treatment, then you and your vet can send us a completed pre-authorisation claim
form before treatment starts.

Advertising and Rewards

Please phone us on for approval of any reward before you advertise it. You will need to fill in a claim
form.

You can phone our Claims Team on and ask for a claim form or download one from the bottom of this
page.

You will need to send us: The claim form fully completed along with invoices and receipts to show the costs involved,
including a receipt for any reward you paid.

Boarding Kennel and Cattery Fees

You will need to fill in a .

You can phone our Claims Team on and ask for a claim form or download one from the bottom of this
page. You will need to send us:

The claim form fully completed and filled in by your doctor or consultant and by the owner of the boarding kennel or
cattery. We will not pay for this information.

An invoice from the kennel or cattery or written confirmation from the person looking after your pet.

Theft and Straying

As soon as you discover your pet is missing, you will need to:

Notify the Gardai and ask for the crime reference number or written confirmation of your report.

Tell all vets within a reasonable distance of the area where your pet was last seen.

Fill in a if your pet has not been found within 30 days.

Receipts, including name, address and telephone number of anyone you have paid a reward to, to support a
Claim for reward (if applicable).

Death of a Pet from Illness

You will need to fill in a .

You can phone our Claims Team on and ask for a claim form, many vets also have supplies of claim forms.

You will need to send us:

The claim form fully completed.

A death certificate from your vet, we will not pay for the vet to do this.

The pedigree certificate (if applicable) and receipt from whom you bought your pet.

We will not pay any amount if the death results from an Illness or disease in any select breed aged 5 years or over or any other pet aged 8 years or over. The selected breeds are as follows:

Beauceron

Bernese Mountain Dog

Bulldog

Caucasian Shepherd Dog

Deerhound

Dogue de Bordeaux

Estrela Mountain Dog

Great Dane

Greater Swiss Mountain Dog

Irish Wolfhound

Leonberger

All Mastiff breeds

Newfoundland

Old English Sheepdog

Pyrenean Mountain Dog

Rottweiler

Shar-pei

St. Bernard

Death of a Pet from Injury

You will need to fill in a .

You can phone our Claims Team on and ask for a claim form, many vets also have supplies of claim forms.

You will need to send us:

The claim form fully completed.
A death certificate from your vet, we will not pay for the vet to do this.
The pedigree certificate (if applicable) and receipt from whom you bought your pet.

Holiday Cancellation

You will need to fill in a .

You can phone our Claims Team on and ask for a claim form or download one from the bottom of this page, many vets also have supplies of claim forms.

You will need to send us:

The claim form fully completed by you and your vet, we will not pay for the vet to do this.
The booking invoice and cancellation invoice from the travel agent, tour operator or other holiday sales organisation. The invoices must show the date of the booking, the dates of the holiday, the total cost of the holiday, the date you decided to cancel or return home and any expenses you cannot recover.

Third Party Liability

Don't admit responsibility, or agree to pay any claim or negotiate with any other person following an incident.

Provide us with any information we reasonably ask for.

Allow us to take charge of your claim and allow us to prosecute in your name for our benefit.

Immediately send us any writ, summons or legal documents you receive and you must never send any replies to any of
these documents.

You will need to fill in a .

You can phone our Claims Team on and ask for a claim form.

How Long will This Claim Take?

We will do everything we can to settle your Claim promptly and efficiently although there may be some factors which
can change the course of a Claim. We will do our utmost to resolve the situation with our straightforward approach.