Allianz insurance

Car insurance claims

Q: What repair garage can I use?

We have a list of Aligned repairers which are available here. The Workmanship is guaranteed for three years and they will provide a courtesy car to you. Also as they are an Aligned repairer, there is no need to obtain an estimate and we can authorise repairs quickly. However if there is a local garage you would prefer to use, let us know their details and we will liaise with them directly.

A dedicated and fair claims service, it's our number one priority.

Car insurance claims To report a new claim, call us on

01-613 3990

or fill in the

Motor Damage Notification Form

Windscreen claims If your windscreen was damaged as a result of an accident you can call us on

01 613 3990

(option 2) or click below to view our windscreen repairers.

Breakdown assistance

Breakdown assistance For breakdown assistance call

01 913 6424

or click below for more information.

Contact us

If you wish to report a new claim, discuss an existing claim, avail of our claims emergency services or breakdown assistance you can
call us on 01 613 3990. If you are calling outside of the Republic of Ireland please contact us on 00 353 1 613 3990.

You can post all documentation to Allianz, Allianz House, Merrion Road, Dublin 4. Please include a policy number or
claim number on any documentation being sent to us.

Car claims FAQ's

What types of cover are available?

Comprehensive:

Covers the injury of people or their property * driver exclusions apply (refer to policy document below)
Covers for loss or damage to your car by fire or theft, or vandalism.
Protects you against accidental damage to your car.

Third Party Fire and Theft:

Covers the injury of people or their property * driver exclusions apply (refer to policy document) below
Covers for loss or damage to your car by fire or theft

What is a policy excess?

A policy excess is the amount of any loss or damage to your vehicle for which you are responsible. (To find the amount of your policy excess please see your policy schedule

I had an accident and no one else is involved. What happens now?

Providing you have selected comprehensive cover, we will arrange to have the repair cost to your vehicle assessed by
a Motor Engineer. Our engineer will discuss repair costs with your appointed garage. If the car is economical to repair
we can authorise repairs with the garage and arrange payment to them directly once cover is ok. If it is not going to be
economical to repair we will write to you and advise you what happens next. (Refer to section below - My car is a
Write Off) When we have settled the claim we will then write to you to advise what payments have been made.

What repair garage can I use?

We have a list of Aligned repairers which are available . The Workmanship is guaranteed for three years and they will provide a courtesy car to you. Also as they are an Aligned repairer, there is no need to obtain an estimate and we
can authorise repairs quickly.

However if there is a local garage you would prefer to use, let us know their details and we will liaise with them directly.

My car is a write off. What happens now?

If your vehicle has been deemed a Write off, the Motor Engineer will obtain a salvage value on your vehicle. This is the
value of your vehicle in its damaged condition. We will contact you as soon as possible with this information and you
should then immediately contact the Salvage agent who wishes to buy your vehicle. We will also request certain
documents relating to the vehicle from you. For example a completed claim form, a photocopy of the Vehicle
Licensing Certificate or details of any Finance Agreement.

We will also have our valuation team contact you regarding the Pre Accident Value of the vehicle.

Once a value has been agreed and the documents received are ok, we will settle the claim on the basis of the PreAccident Value less the Salvage offer and Policy Excess.

If your vehicle is subject to Finance the finance company will be included on the settlement cheque.

Lastly, if there is nothing outstanding on your claim we will issue the payment. All our payments are usually issued within 5 working days. If there is some reason the payment can not be processed, we will get in touch and discuss this with you.

I had an accident involving another car, what happens now?

We will deal with the damage to your car as above, whilst trying to establish who is at fault for the accident. It is very important for us to have all information you may have to help us do this. Please let us know if you have witness details, third party details, Gardaí or police details or even photographs you have taken at the time of the accident. If we consider you at fault for an accident, we will settle any Third Party claims and notify you of the cost.

If we are of the view that you are not at fault, we will attempt to recover our money from the other insurers / person at fault. We will then write to you or your broker to let you know if we have been successful and the final claim cost. If you receive any correspondence from the other persons solicitor, just forward it to our office along with your claims reference and we will deal with it on your behalf. Do not reply. Don’t panic about it. These letters are generic and although they may appear intimidating we will send an appropriate response on your behalf.

I am not at fault for this accident, why do I have to pay an excess?

All insurance policies have a policy excess. This is payable if you make a claim for damage to your own car on your policy, whether or not you are at fault for the accident. However if you are found not to be at fault for the accident we will try to recover this amount from the other party.

My car has been stolen, what happens now?

Although we have to wait a defined period as outlined in your policy booklet before we will consider your car stolen, we can still start to process your claim.

After the policy defined period, if the vehicle is still unrecovered, we have completed our investigations and we have placed an agreed value on the vehicle and nothing is outstanding we will issue payment.

When will I hear about my claim?

Depending on the accident, we may not need to contact you. This does not mean we are not dealing with your claim.
If we need any more information we will be in touch.

We understand that having an accident can be traumatic no matter what the circumstances.

If there is any element of your claim you wish to discuss, do not hesitate to contact us.

If you have anything you think may help us with dealing with your claim, you can email to our email address:
.

Is windscreen damage covered?

If you have selected windscreen cover as an optional extra with your policy (please check your policy schedule), We will pay for breakage or repair of glass in the windscreen, windows and roof of Your Car including any scratching of the bodywork directly resulting from such breakage, where the claim is processed through our Aligned Windscreen Repair network. The amount we will pay is limited to €200 where the claim is not processed through our Aligned Windscreen Repair network. This is not subject to excess and will not effect your No Claims Bonus entitlement.

Will a claim effect my no claims bonus?

This depends on the type of policy you have. If you want to know what impact a claim may have on your , we suggest you contact us in advance so you can make an informed decision.

Am I covered to drive my car in Europe?

Yes, we will subject to the terms, conditions and exceptions and endorsements of this policy provide insurance for death, injury, loss or damage as expressed in the policy, schedule or certificate of motor insurance happening during this period of insurance anywhere in the Republic of Ireland, Northern Ireland, Great Britain, The Isle of man, The Channel Islands or on the Continent of Europe. The insurance also operates during the course of sea transit (including loading and unloading) between ports within the territories named.

Am I entitled to a courtesy car?

Yes, in the event of an accident if you choose to have your vehicle repaired in one of our you will be provided with a Class B courtesy vehicle (Toyota Aygo or similar) for 7 days. If your vehicle is stolen we will provide you with a Class B courtesy vehicle (Toyota Aygo or similar) for up to 14 days. Please note that the car hire company may require some form of security before providing you with the courtesy car.

What to do in the event of an accident

In the event of an accident you should obtain the following information:

The names, contact details and vehicle details of all parties involved.

The insurance details including the policy numbers of all parties involved.

Details of any witnesses to the incident or members of an Garda Siochana that attended the scene of the accident.

Take a photo/ video of the scene and the vehicles before they have been moved, so you can send them to us later. If it is not

safe, wait until the vehicles have been moved to a safe location, and then take a photo/ video of the damaged areas, the

registration plates and the insurance discs. Please retain any dashcam footage relevant to the claim to assist with our investigations, and take

details of any witnesses to the incident.

In the event of an accident you are obliged to provide:

The name and address of both you and the vehicle owner.

The registration and insurance details of your vehicle should be provided to any other party involved and also An Garda
Siochana if requested

If any person is injured, the accident must be reported to An Garda Siochana whether they attend the scene or not.

Contact us to report the incident as soon as possible on 01 613 3990 (call operator charges may vary), or if you are outside
the Republic of Ireland on 00 353 1 613 3990.

If you are involved with a visiting motorist from outside the country, report the accident to your insurance company and also to
the Motor Insurers Bureau of Ireland, 3/4 South Frederick Street, Dublin 2. Telephone number: 00 353 1 6769944. Website:
WWW.MIBI.IE.

If your car is stolen:

Report the incident to Allianz on 01 613 3990 (call operator charges may vary) as soon as you discover the vehicle is missing.
Complete the claim form (available at the bottom of the page) and have it stamped by An Garda Siochana.

Send us the completed claim form.

If your vehicle is not recovered within 14 days please send us the keys, Vehicle Licensing Certificate, a copy of your Finance
Agreement and NCT Cert (if applicable) . If your car is recovered you should contact us 01 613 3990 (call operator charges
may vary) immediately and let us know the location of your car. If your vehicle is stolen we will provide you with a courtesy car
in a Class A vehicle (Ford Ka or similar) for up to 14 days. If the vehicle is recovered during this period and brought to one of
our ALIGNED REPAIRERS you will be entitled to a courtesy car for 7 days from the date the vehicle was recovered.

If your vehicle is not recovered or is written off

If your vehicle remains missing or is considered to be beyond economical repair by the appointed assessor when found, the
details will be referred to a specialist valuation company who will place a "market valuation" on your vehicle prior to the loss,
having taken into account details of the vehicle including but not limited to mileage, condition, ownership history and service
history.

Aligned repairers

If your car is damaged as a result of an accident or fire contact Allianz on 01 613 3990 (call operator charges may vary) to report the
incident. We have an extensive panel of Allianz Aligned Repairers which you can chose from. If you decide to have your vehicle brought
to one of our approved garages you will receive :

A Class B courtesy vehicle (Toyota Aygo or similar) for 7 days.

A three year warranty on all repair work carried out by the garage

Direct billing. If the garage repairs the vehicle all you have to do is pay your policy excess, we will take care of the rest.

Repairs completed to the manufactures specification.

Aligned Repairer will arrange uplift of the vehicle, if not driveable.

If you decide to use another repairer you should obtain an estimate for repairs as soon as possible and forward it to us. However if you
use another garage we cannot offer the same benefits to you.A list of our Aligned Repairers is contained below:

Aligned Repairer List

Swipe to view more

Company	Address	County	Telephone	Email
Pratts Auto Bodyshop	Hacketstown Road, Carlow	Co. Carlow	059 9141440 / 087 2545609	admin@prattsautobodyshop.ie
Autotech Bodyshop Ltd	Unit 1, Poles Business Park, Cavan	Co. Cavan	049 4330777	info@autotech.ie
PARC	Unit 4-6 Quin Road Business Park, Ennis	Co. Clare	065 6868444 / 087 2625444	info@parc.ie
Collision Experts North Cork	Quartertown Lower, Quartertown Industrial Estate	Co. Cork	022 22514	northcorkreception@collisionexperts.ie
Cavanaghs	Limerick Road, Charleville	Co. Cork	063 81561	Bodyshop@cavanaghs.com
Dineen Crash Repair Ltd	Unit J1, Marina Commercial Park,Centre Park Rd	Co. Cork	021 4317673	info@dineencrashrepairs.ie
Fermoy Nissan	Dublin Road, Fermoy	Co. Cork	025 31555	Boregan@fermoy-nissan.com
Red Abbey Motors	Unit E3, South Link Park, Frankfield	Co. Cork	021 4322766	redabbeymotors@eircom.net
Clarke Bros. (Bandon) Ltd.	Clonakilty Road, Bandon, Co.Cork,	Co. Cork	023-8841923	clarkebros@eskimosolutions.com
O'Donnell Motors	Mill Road, Ballymagowan, Dunkineely	Co. Donegal	+353 74 973 7058	pauric@odonnellmotors.com
MERA Crash Repairs	MERA Crash Repairs, Balbriggen	Co. Dublin	+353 85 752 9826	merainvoices@gmail.com
AJK Motors	Golf Road, South Shore Road, Rush	Co. Dublin	01 8438216 - John Kelly/Mark Healy	info@ajkmotors.ie
Collision Experts Dublin North	Unit 6, Woodlawn Business Park, Old Airport Rd, Cloghran, K67 D6F7	Co. Dublin	+353 1 862 1300	dnannery@collisionexperts.ie
National Vehicle Distribution	Brownsbarn, Baldonnell, Co. Dublin, D22 AV20	Co. Dublin	+353 1 461 4400	claimsadmin@nvd.ie
Smith & Branigan Motors	Newlands Road, Balgaddy, Lucan	Co. Dublin	01 610 9174	smithandbranigan@gmail.com
Soraghans Auto Care	Birch Avenue, Sandyford Business Park, Stillorgan	Co. Dublin	01 8380333 / 01 8142632	info@centralmotor.ie
Crofton Motors	18 Sundrive Road, Kimmage	Co. Dublin	01 4921833	instructions@croftonmotors.ie
Garvey Crash Repairs Limited	Unit 3M Ballymount Dr, Ballymount Rd Lower, Walkinstown, D12 VFC6	Co. Dublin	+353 1 515 5585	info@garveycrashrepairs.ie
Gregg Martin Crash Repair	38 Kilbarrack Ind. Est.	Co. Dublin	01 839 4956 / 01 839 4957	info@gmcr.ie
Collision Experts Galway East	Glenascaul Manufacturing & Technology, Glennascaul Business Park	Co. Galway	091 388999	galwayreception@collisionexperts.ie
Masonbrook Motors	Loughrea, H62 HK83	Co. Galway	091 841258	masonbrookmotors@gmail.com
Kingdom Crash Repairs	Monavalley Industrial Estate, Tralee, V92 Y078	Co. Kerry	+353 66 718 0000	info@KingdomCrashRepairs.com
Reens Rathmore (Kilarney)	Rathmore, Kerry	Co. Kerry	064 7758150/ 0874181769	momahony@reensrathmore.ie
Dunleas of Kilkullen	2 Naas Rd, Kilcullenbridge, Kilcullen	Co. Kildare	045 481866 (Out of hours 087 913 7323)	bodyshop@dunleasofkilcullen.com
Kildare Crash Centre	53, Walshestown, Newbridge, Co. Kildare, W12 EY24	Co. Kildare	+353 45 434 161	Kildarecc1@gmail.com
Doheny Crash Repairs	Westcourt Business Park,, Callan, Co. Kilkenny	Co. Kilkenny	+353 56 775 5588	info@dohenycrashrepairs.ie
Brendan Lowe & Sons	Bypass Road, Keenaghan, Carrick-On-Shannon	Co. Leitrim	071 9621105 - Brendan Lowe	repairs@brendanloweandsons.ie
Keith O'Brien Crash Repairs	Eastway Business Park, Unit 5, Ballysimon Rd	Co. Limerick	+353 61 423 810	keithobriencrashrepair@gmail.com
Premier Crash Repair	Premier Crash Repairs, Little Water Street, Townparks, Longford, N39 W409	Co. Longford	+353 43 334 2877	premiercrashrepairs@gmail.com
Oriel Auto Specialists	Coes Road, Dundalk	Co. Louth	042 9336819	orielbodyrepairs@eircom.net
Smiths of Drogheda	North Road, Drogheda	Co. Louth	041 9831106	selina@smithsofdrogheda.com
Cathal Duffy	Spencer Park, Curragh, Castlebar	Co. Mayo	094 9021288 (Out of hours 087 661 0999)	bnally999@gmail.com
Swinford Motors	Dublin Road, Swinford	Co. Mayo	09492 51233	bodyshop@swinfordmotors.com
Tadg Riordan Motors	Slane Road, Ashbourne	Co. Meath	01 8350084	terry@trmash.ie
TD Caldwell	U 15 Mullaghboy Ind Est, Athboy Road, Navan	Co. Meath	046 90 23786	info@tdcaldwell.ie
Ted Brennan Motors	5 Cross roads, Corrintra, Castleblayney, A75 NX63	Co. Monaghan	042 9740618 - Richard Brennan	info@tedbrennanmotors.ie
Collision Experts Meadow Bank Repairs	Meadowbank Ind Est, Rathedmond Estate	Co Sligo	071917022	sligoreception@collisionexperts.ie
Donal Ryan Motor Group	Templederry, Nenagh	Co. Tipperary	0504 52212	repairs@donalryan.ie
Jamie Lawlor Crash Repairs Ltd	Unit 3A, Ard Gaoithe Business Park, Clonmel	Co. Tipperary	052 6187304	jamie@jamielawlor.com
Joe Lynch and Sons	Galway Road, Athlone	Co. Westmeath	09064 92734	lynchrepairs@gmail.com
Mullingar Autos	Dublin Bridge, Mullingar	Co. Westmeath	044 93 48755	workshop@mullingarautos.ie
Collision Experts Enniscorthy	Quarry Park, Enniscorthy	Co. Wexford	053 9252053	wexfordreception@collisionexperts.ie
Doyles Garage	Coast Road, Courtown, Gorey	Co. Wexford	053 9427900	adoyle@doylesgarage.com
Whitty Autobody Accident Repair Centre	Ballinaboola	Co. Wexford	051 428 483
Armstrong Body Repairs	Ballinaclough, Rathnew, A67 F598	Co. Wicklow	0404 69594 - Aubrey Armstrong , Una Healy	info@armstrongbodyrepairs.ie

Allianz car insurance claims reviews

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Windscreen repairs

MR WINDSCREEN - 0818 512345

Autoglass - 01-4090900

Green parts We want to encourage the use of green car parts when repairing your car as a result of a claim. We want to make it as easy and beneficial for you to choose the greener more sustainable option and to do this, have partnered with Evolve. The Voluntary Green Car programme encourages the use of eco-friendly car parts, aligning with our commitment to environmental responsibility. By participating, we can reduce our environmental impact while maintaining the highest repair standards and getting you back on the road. So why choose green?

A €100 excess reduction

Only the highest quality A graded parts will be used

A lifetime warranty on all body panels

Supplied parts are the same year as your vehicle or newer

How do I avail of the green parts initiative? This initiative will initially launch in Leinster on 1st October , followed by the remainder of the country from the start of 2026. If your car is 3 years or older and a green part is available, you are eligible for the initiative. You can request the use of green parts with your repairer directly.

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