Broken down car

Claims information

A dedicated and fair Claims service, it's our number one priority.

If you wish to report a new claim, discuss an existing claim, avail of our claims emergency services or breakdown assistance you can
call us on 01 613 3990. If you are calling outside of the Republic of Ireland please contact us on 00 353 1 613 3990.

Our motor policy document and claim form are available at the bottom of the page for you to print off.

You can post all documentation to Allianz, Allianz House, Merrion Road, Dublin 4. Please include a policy number or
claim number on any documentation being sent to us.

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What to Do in the Event of an Accident

In the event of an accident you should obtain the following information:

  • The names, contact details and vehicle details of all parties involved.
  • The insurance details including the policy numbers of all parties involved.
  • Details of any witnesses to the incident or members of an Garda Siochana that attended the scene of the accident.
  • Take a photo/ video of the scene and the vehicles before they have been moved, so you can send them to us later. If it is not
    safe, wait until the vehicles have been moved to a safe location, and then take a photo/ video of the damaged areas, the
    registration plates and the insurance discs. Please retain any dashcam footage relevant to the claim to assist with our investigations, and take
    details of any witnesses to the incident.

In the event of an accident you are obliged to provide:

  • The name and address of both you and the vehicle owner.
  • The registration and insurance details of your vehicle should be provided to any other party involved and also An Garda
    Siochana if requested
  • If any person is injured, the accident must be reported to An Garda Siochana whether they attend the scene or not.
  • Contact us to report the incident as soon as possible on 01 613 3990 (call operator charges may vary), or if you are outside
    the Republic of Ireland on 00 353 1 613 3990.
  • If you are involved with a visiting motorist from outside the country, report the accident to your insurance company and also to
    the Motor Insurers Bureau of Ireland, 3/4 South Frederick Street, Dublin 2. Telephone number: 00 353 1 6769944. Website: 
    WWW.MIBI.IE.

If Your Car Is Stolen You Should:

 

  • Report the incident to Allianz on 01 613 3990 (call operator charges may vary) as soon as you discover the vehicle is missing.
    Complete the claim form (available at the bottom of the page) and have it stamped by An Garda Siochana.
  • Send us the completed claim form.
  • If your vehicle is not recovered within 14 days please send us the keys, Vehicle Licensing Certificate, a copy of your Finance
    Agreement and NCT Cert (if applicable) . If your car is recovered you should contact us 01 613 3990 (call operator charges
    may vary) immediately and let us know the location of your car. If your vehicle is stolen we will provide you with a courtesy car
    in a Class A vehicle (Ford Ka or similar) for up to 14 days. If the vehicle is recovered during this period and brought to one of
    our ALIGNED REPAIRERS you will be entitled to a courtesy car for 7 days from the date the vehicle was recovered.

If Your Vehicle Is Not Recovered or Is Written Off
 

  • If your vehicle remains missing or is considered to be beyond economical repair by the appointed assessor when found, the
    details will be referred to a specialist valuation company who will place a "market valuation" on your vehicle prior to the loss,
    having taken into account details of the vehicle including but not limited to mileage, condition, ownership history and service
    history.

Aligned Repairers

 Note: Due to Government guidelines, our aligned network of repair garages are only able to provide limited services. Make sure
to give us a call at 01 613 3990 and we will try to support you as best we can during this period.

If your car is damaged as a result of an accident or fire contact Allianz on 01 613 3990 (call operator charges may vary) to report the
incident. We have an extensive panel of Allianz Aligned Repairers which you can chose from. If you decide to have your vehicle brought
to one of our approved garages you will receive :

  • A Class B courtesy vehicle (Toyota Aygo or similar) for 7 days.
  • A three year warranty on all repair work carried out by the garage
  • Direct billing. If the garage repairs the vehicle all you have to do is pay your policy excess, we will take care of the rest.
  • Repairs completed to the manufactures specification.
  • Aligned Repairer will arrange uplift of the vehicle, if not driveable.

If you decide to use another repairer you should obtain an estimate for repairs as soon as possible and forward it to us. However if you
use another garage we cannot offer the same benefits to you.
 

A list of our Aligned Repairers is contained below:

 

Swipe to view more

Company Address County Telephone
 AUTOTECH BODYSHOP Unit 1, Poles Business Park, Cavan Co. Cavan 049 4330777
 PRATT'S AUTO BODYSHOP LTD Hacketstown Road, Carlow Co. Carlow 059 9141440 / 087 2545609
 PERFECT ACCIDENT REPAIR CENTRE LTD (PARC)  Unit 4-6 Quin Road Business Park, Ennis Co. Clare 065 6868444 / 087 2625444
 DINEEN CRASH REPAIRS Unit J1, Marina Commercial Park,Centre Park Rd Co. Cork 021 4317673
 CAVANAGHS Limerick Road, Charleville Co. Cork 063 81561
 FERMOY NISSAN Dublin Road, Fermoy Co. Cork 025 31555
 RED ABBEY MOTORS Unit E3, South Link Park, Frankfield Co. Cork 021 4322766
Hegarty Auto Services Carnamuggagh, Letterkenny Co. Donegal 07491 21095
AJK Motors Golf Road, Rush Co. Dublin 01 8438042
 SMITH & BRANNIGAN LTD Newlands Road, Balgaddy, Lucan Co. Dublin 01 610 9174
 CROFTON MOTORS 18 Sundrive Road, Kimmage Dublin 12 01 4921833
 SORAGHAN AUTOCARE Birch Avenue, Sandyford Business Park, Stillorgan Co. Dublin 01 8380333 / 01 8142632
Gregg Martin Crash Repair 38 Kilbarrack Ind. Est. Dublin 5 01 839 4956 / 01 839 4957
Collision Experts Dublin North Unit 6, Woodlawn Business Park, Old Airport road, Cloghran Co. Dublin  01 8621300 / 0818737247 (outside opening hours)
Bodyshop & Service Centre Unit 2a, Damastown Walk, Damastown Dublin 15 01 826 0643
Collision Experts Galway Glenascaul Manugacturing & Technology, Glennascaul Business Park Co. Galway 091 388999 / 0818 737247  (outside opening hours)
 MASONBROOK MOTORS Masonbrook, Loughrea Co. Galway 091 841258
Old Chapel Crash Repairs Rathmore, Kerry Co. Kerry 064 7758150/ 0874181769
Walshes Garage Unit 1 Hebron Enterprise Park, Hebron Road Co. Kilkenny 056 7702080
 BRENDAN LOWE & SONS  Attifinlay, Carrick-on-Shannon Co. Leitrim 071 9621105 / 087 2485350
Premier Crash Repairs/John Shaw Little Water Street, Longford Co. Longford 043 334 2877
N.Smith & Sons North Road, Drogheda Co. Louth 041 9831106
Oriel Auto Specialists Ltd Coes Road, Dundalk Co. Louth 042 9336819
Swinford Motors Dublin Road, Swinford Co. Mayo 09492 51233
 TADG RIORDAN MOTORS Slane Road, Ashbourne, Co Meath Co. Meath 01 835 0084
Taurleo Ltd T/T D Caldwell U 15 Mullaghboy Ind Est, Athboy Road, Navan, Meath Co. Meath 046 90 23786
Oriel Auto Specialists Edenmore, Emyvale (Drop/collect facility only) Co. Monaghan 042 933 6819
Meadowbank Body Repairs Meadow Bank Ind Est, Finisklin, Co. Sligo Co. Sligo 07 191 70222
 DONAL RYAN CAR SALES Templederry, Nenagh Co. Tipperary 050 45 2212
 JAMIE LAWLOR CRASH REPAIRS LTD Unit 3A, Ard Gaoithe Business Park, Clonmel Co. Tipperary 052 618 7304
 JAMIE LAWLOR CRASH REPAIRS LTD Graigue Lower, Killenaule, Thurles, Co. Tipperary Co. Tipperary 052 6187304
Joe Lynch & Sons Ltd Galway Road, Athlone Co. Westmeath 09064 92734
 MULLINGAR AUTOS Dublin Bridge, Mullingar Co. Westmeath 044 93 48755
 HARTLEY AUTOBODY LTD Red House, New Ross Co. Wexford 051 420 111
 DOYLE'S GARAGE COURTOWN LTD Coast Road, Courtown, Gorey Co. Wexford 053 942 7900
 ARMSTRONG BODY REPAIRS  Ballinaclough, Rathnew Co. Wicklow 0404 69 594

Windscreen Repairers
 

Comprehensive:
 

  • Covers the injury of people or their property * driver exclusions apply (refer to policy document below)
  • Covers for loss or damage to your car by fire or theft
  • Protects you against accidental damage to your car.

Third Party Fire and Theft:

  • Covers the injury of people or their property * driver exclusions apply (refer to policy document) below
  • Covers for loss or damage to your car by fire or theft
A policy excess is the amount of any loss or damage to your vehicle for which you are responsible. (To find the amount
of your policy excess please see your policy schedule)
Providing you have selected comprehensive cover, we will arrange to have the repair cost to your vehicle assessed by
a Motor Engineer. Our engineer will discuss repair costs with your appointed garage. If the car is economical to repair
we can authorise repairs with the garage and arrange payment to them directly once cover is ok. If it is not going to be
economical to repair we will write to you and advise you what happens next. (Refer to section below - My car is a
Write Off)
 When we have settled the claim we will then write to you to advise what payments have been made.

We have a list of Aligned repairers which are available here. The Workmanship is guaranteed for three years and they
will provide a courtesy car to you. Also as they are an Aligned repairer, there is no need to obtain an estimate and we
can authorise repairs quickly.

However if there is a local garage you would prefer to use, let us know their details and we will liaise with them directly.

If your vehicle has been deemed a Write off, the Motor Engineer will obtain a salvage value on your vehicle. This is the
value of your vehicle in its damaged condition. We will contact you as soon as possible with this information and you
should then immediately contact the Salvage agent who wishes to buy your vehicle. We will also request certain
documents relating to the vehicle from you. For example a completed claim form, a photocopy of the Vehicle
Licensing Certificate or details of any Finance Agreement.
 

We will also have our valuation team contact you regarding the Pre Accident Value of the vehicle.
 

Once a value has been agreed and the documents received are ok, we will settle the claim on the basis of the Pre
Accident Value less the Salvage offer and Policy Excess
 

If your vehicle is subject to Finance the finance company will be included on the settlement cheque.
 

Lastly, if there is nothing outstanding on your claim we will issue the payment. All our payments are usually issued
within 5 working days.
 

If there is some reason the payment can not be processed, we will get in touch and discuss this with you.

We will deal with the damage to your car as above, whilst trying to establish who is at fault for the accident. It is very
important for us to have all information you may have to help us do this. Please let us know if you have witness
details, third party details, Gardaí or police details or even photographs you have taken at the time of the accident. If
we consider you at fault for an accident, we will settle any Third Party claims and notify you of the cost.

If we are of the view that you are not at fault, we will attempt to recover our money from the other insurers / person at
fault. We will then write to you or your broker to let you know if we have been successful and the final claim cost. If
you receive any correspondence from the other persons solicitor, just forward it to our office along with your claims
reference and we will deal with it on your behalf. Do not reply. Don’t panic about it. These letters are generic and
although they may appear intimidating we will send an appropriate response on your behalf.

All insurance policies have a policy excess. This is payable if you make a claim for damage to your own car on your
policy, whether or not you are at fault for the accident. However if you are found not to be at fault for the accident we
will try to recover this amount from the other party.

Although we have to wait a defined period as outlined in your policy booklet before we will consider your car stolen,
we can still start to process your claim.

After the policy defined period, if the vehicle is still unrecovered, we have completed our investigations and we have
placed an agreed value on the vehicle and nothing is outstanding we will issue payment.

I reported a claim to you a few days ago. When will I hear from you again?

Depending on the accident, we may not need to contact you. This does not mean we are not dealing with your claim.
If we need any more information we will be in touch.

We understand that having an accident can be traumatic no matter what the circumstances.

If there is any element of your claim you wish to discuss, do not hesitate to contact us.

If you have anything you think may help us with dealing with your claim, you can email to our email address: 
motordamage@allianz.ie.

If you have selected windscreen cover as an optional extra with your policy (please check your policy schedule), We
will pay for breakage or repair of glass in the windscreen, windows and roof of Your Car including any scratching of
the bodywork directly resulting from such breakage, where the claim is processed through our Aligned Windscreen
Repair network.

The amount we will pay is limited to €200 where the claim is not processed through our Aligned Windscreen Repair
network. This is not subject to excess and will not effect your No Claims Bonus entitlement.

This depends on the type of policy you have. If you want to know what impact a claim may have on your No Claims
Bonus
, we suggest you contact us in advance so you can make an informed decision.
Yes, we will subject to the terms, conditions and exceptions and endorsements of this policy provide insurance for
death, injury, loss or damage as expressed in the policy, schedule or certificate of motor insurance happening during
this period of insurance anywhere in the Republic of Ireland, Northern Ireland, Great Britain, The Isle of man,
The Channel Islands or on the Continent of Europe. The insurance also operates during the course of sea transit (including
loading and unloading) between ports within the territories named.

Yes, in the event of an accident if you choose to have your vehicle repaired in one of our Aligned Repairers you will be
provided with a Class B courtesy car (Ford Ka or similar) for up to 7 Days.

If your vehicle is stolen we will provide you with a Class A courtesy car (Ford Ka or similar) for up to 14 days.

Please note that the car hire company may require some form of security before providing you with the courtesy car.