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Allianz Help & Support

At Allianz we want to make it easy for you to get the information you need, to renew your policy and to access MyAllianz which enables you to manage your insurance online at a time that suits.

MyAllianz is only available to customers who are directly insured with Allianz. As a MyAllianz user you can:

  • View your policy details
  • Request changes to your cover
  • Send us any outstanding documents
  • Notify us of a claim and track progress
  • View your insurance documentation
  • Pay a premium

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Emergency Assistance Service -
Motor and Household Assistance

Phone: 01 613 3990

Opening Hours: 24 hours a day, 365 days a year

Motor Claims - notifications

Phone: 01 613 3990

Opening Hours: 24 hours a day, 365 days a year

Motor Claims - existing

Phone: 01 613 3939
E-mail: [email protected]

Opening Hours: Monday to Friday 9am - 5pm

Windscreen Claims

Contact one of our preferred repairers.

Autoglass: 1850 363 636
Allied Irish Windscreens: 1800 512 345

Property Claims - notifications
and existing claims

Phone: 01 613 3377
E-mail: [email protected]
Callback: Would you like someone to call you?

Opening Hours: Monday to Friday 9am - 5pm

Pet Claims - notifications and
existing claims

Phone: 01 613 3990

Opening Hours: Monday to Friday 9am - 5pm

Allianz Travel Emergency Assistance

Handled by Allianz Global Assistance

Phone: 00 353 1 6373686
Fax: 00 353 1 6373649

Opening Hours: 24 hours a day, 365 days a year

Travel Claims - notifications and
existing claims

Handled by Allianz Partners

Phone: 00 353 1 619 3682

Email: [email protected]

Litigated Claims

Phone: 01 613 3992

Opening Hours: Monday to Friday 9am - 5pm

Non-Litigated Claims

01 613 3953

Opening Hours: Monday to Friday 9am - 5pm

If you have a breakdown emergency, freefone 1800 77 99 99 or +353 1 613 3990 from a landline (call operator charges may vary) within the Republic if Ireland or 0800 62 61 92 from Northern Ireland.

If you would like to find out more about Allianz Breakdown Assistance please call 01 448 48 48.

For information on our complaints procedure, claims appeals or to submit a complaint online, click here.

Allianz is committed to giving you the best possible customer care. If something goes wrong, please tell us about your concerns. We will do our best to put things right and improve our service for you in the future.

How to make a complaint

To submit a complaint online, click here.

 

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Webchat

Please click the "Need Help?" symbol to the right of your screen to access our webchat service.

Opening hours: 9am - 5pm Monday to Friday.

Send us a document or
attachment
If you need to send us an attachment please email 
[email protected]. Please include your name,
mobile number and policy number.
Phone

In the Republic of Ireland, phone: dummy 01 448 48 48

Outside Republic of Ireland, phone: dummy 00 353 1 448 48 48

Opening Hours: Monday to Friday 8am - 6pm and Saturday 9am - 1pm.

Freepost Allianz
Direct Division
PO Box 48 48
Freepost
Dublin 4
Dublin HQ

Allianz Ireland

Allianz House
Elm Park
Merrion Road
Dublin 4
D04 Y6Y6

Opening Hours: Monday to Friday 9am - 5pm

Customers who have an appointed Insurance Broker should contact their Insurance Broker.

Opening Hours: Monday to Friday 9am - 5pm

Customers who have an appointed Insurance Broker should contact their Insurance Broker.

Opening Hours: Monday to Friday 9am - 5pm

Customers who have taken a policy through EBS should contact above.

Opening Hours: Monday to Friday 9am - 5pm

Customers who have taken a policy through PTSB should contact above.

At Allianz we are here to support and work with those needing additional customer supports. Please click here to see how we can help.