Are you a KBC or Ulster Bank customer?
Manage your policy online
At Allianz we want to make it easy for you to get the information you need, to renew your policy and to access MyAllianz which enables you to manage your insurance online at a time that suits.
MyAllianz is only available to customers who are directly insured with Allianz. As a MyAllianz user you can:
Looking to renew quickly?
Get in touch
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Emergency Assistance Service - Motor and Household Assistance |
Phone: 01 613 3990 Opening Hours: 24 hours a day, 365 days a year |
Motor Claims - notifications |
Phone: 01 613 3990 Opening Hours: 24 hours a day, 365 days a year |
Motor Claims - existing |
Phone: 01 613 3939 Opening Hours: Monday to Friday 9am - 5pm |
Windscreen Claims |
Contact one of our preferred repairers. Autoglass: 1850 363 636 |
Property Claims - notifications and existing claims |
Phone: 01 613 3377 Opening Hours: Monday to Friday 9am - 5pm |
Pet Claims - notifications and existing claims |
Phone: 01 613 3990 Opening Hours: Monday to Friday 9am - 5pm |
Allianz Travel Emergency Assistance |
Handled by Allianz Global Assistance Phone: 00 353 1 6373686 Opening Hours: 24 hours a day, 365 days a year |
Travel Claims - notifications and existing claims |
Handled by Allianz Partners Phone: 00 353 1 619 3682 |
Pleasurecraft Claims - notifications and existing claims |
Phone: 01 613 3990 Opening Hours: Monday to Friday 9am - 5pm |
Litigated Claims |
Phone: 01 613 3992 Opening Hours: Monday to Friday 9am - 5pm |
Non-Litigated Claims |
Opening Hours: Monday to Friday 9am - 5pm |
If you have a breakdown emergency, you will need the following telephone numbers:
01 613 3990 (when calling within the Republic of Ireland)
028 90 828 828 (when calling within Northern Ireland and Great Britain i.e. England, Scotland & Wales)
If you would like to find out more about Allianz Breakdown Assistance please call 01 448 48 48.
Allianz are committed to making sure that we have the very highest standards of customer care. However, we accept that things can go wrong from time to time. Advise us of your concerns and we will strive to ensure that our level of service meets your expectations in the future.
How to make a complaint
You can phone us, email us or write to us with your complaint.
Please be sure to provide us with:
- A policy number and / or claim number
- An outline of your complaint
- Your contact details (phone number, e-mail address, home address)
Address:
Allianz
Direct Division
PO Box 48 48
Freepost
Dublin 4
Email: Please click here including in the subject header “Make A Complaint” .
Phone: 01 448 48 48
Our phone lines are open Monday to Friday 8am - 6pm and Saturday 9am - 1pm
What happens next:
- The staff member who receives your complaint will deal with it in a considered, fair and consistent manner, with the aim of resolving it at the earliest possible point
- All complaints will be acknowledged within 5 business days of being received (unless previously resovled to your satisfaction)
- This acknowledgement will include the name, contact number and title of the person handling your complaint
Unresolved by day 20:
- The person responsible for handling your complaint will provide you with regular written updates on the progress of the investigation of your complaint, at intervals not greater then 20 business days
Unresolved by day 40:
- Where 40 business days have elapsed and your complaint is not resolved, we will inform you of the anticipated timeframe within which we hope to resolve your complaint
- We will inform you of your right to refer the matter to the Financial Services Ombudsman and contact details of same will be provided
Completion of Complaint:
- We will advise you in writing, within 5 business days of the completion of the investigation of your complaint, of the outcome of the investigation and, where, applicable, explain the terms of any offer or settlement being made
- If your complaint is not resolved to your satisfaction and you remain dissatisfied with our resolution, you can refer your complaint to:
The Financial Services & Pensions Ombudsman
Lincoln House,
Lincoln Place,
Dublin 2,
D02 VH29
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Webchat |
Please click the "Need Help?" symbol to the right of your screen to access our webchat service. Opening hours: 9am - 5pm Monday to Friday. |
Send us a document or attachment |
If you need to send us an attachment please email SendUsDocuments@allianzdirect.ie. Please include your name, mobile number and policy number. |
Phone |
In the Republic of Ireland: 01 448 48 48 Outside Republic of Ireland: 00 353 1 448 48 48 Opening Hours: Monday to Friday 8am - 6pm and Saturday 9am - 1pm. |
Freepost |
Allianz Direct Division PO Box 48 48 Freepost Dublin 4 |
Dublin HQ |
Allianz Ireland Allianz House |
Opening Hours: Monday to Friday 9am - 5pm
Customers who have an appointed Insurance Broker should contact their Insurance Broker