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Allianz Car Insurance

Claims information

A dedicated and fair Claims service, it's our number one priority.

Contact Us

If you wish to report a new claim, discuss an existing claim, avail of our claims emergency services or breakdown assistance you can call us on 01 613 3990. If you are calling outside of the Republic of Ireland please contact us on 00 353 1 613 3990.

Our motor policy document and claim form are available at the bottom of the page for you to print off.

You can post all documentation to Allianz, Allianz House, Merrion Road, Dublin 4. Please include a policy number or claim number on any documentation being sent to us.

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What to Do in the Event of an Accident

In the event of an accident you should obtain the following information:

  • The names, contact details and vehicle details of all parties involved.
  • The insurance details including the policy numbers of all parties involved.
  • Details of any witnesses to the incident or members of an Garda Siochana that attended the scene of the accident.
  • Take a photo/ video of the scene and the vehicles before they have been moved, so you can send them to us later. If it is not safe, wait until the vehicles have been moved to a safe location, and then take a photo/ video of the damaged areas, the registration plates and the insurance discs. Please retain any dashcam footage to assist with our investigations, and take details of any witnesses to the incident.

In the event of an accident you are obliged to provide:

  • The name and address of both you and the vehicle owner.
  • The registration and insurance details of your vehicle should be provided to any other party involved and also An Garda Siochana if requested
  • If any person is injured, the accident must be reported to An Garda Siochana whether they attend the scene or not.
  • Contact us to report the incident as soon as possible on 01 613 3990 (call operator charges may vary), or if you are outside the Republic of Ireland on 00 353 1 613 3990.
  • If you are involved with a visiting motorist from outside the country, report the accident to your insurance company and also to the Motor Insurers Bureau of Ireland, 3/4 South Frederick Street, Dublin 2. Telephone number: 00 353 1 6769944. Website:

If Your Car Is Stolen You Should:

  • Report the incident to Allianz on 01 613 3990 (call operator charges may vary) as soon as you discover the vehicle is missing. Complete the claim form (available at the bottom of the page) and have it stamped by An Garda Siochana.
  • Send us the completed claim form.
  • If your vehicle is not recovered within 14 days please send us the keys, Vehicle Licensing Certificate, a copy of your Finance Agreement and NCT Cert (if applicable) . If your car is recovered you should contact us 01 613 3990 (call operator charges may vary) immediately and let us know the location of your car. If your vehicle is stolen we will provide you with a courtesy car in a Class A vehicle (Ford Ka or similar) for up to 14 days. If the vehicle is recovered during this period and brought to one of our aligned repairers you will be entitled to a courtesy car for 7 days from the date the vehicle was recovered.

If Your Vehicle Is Not Recovered or Is Written Off

  • If your vehicle remains missing or is considered to be beyond economical repair by the appointed assessor when found, the details will be referred to a specialist valuation company who will place a "market valuation" on your vehicle prior to the loss, having taken into account details of the vehicle including but not limited to mileage, condition, ownership history and service history.

Aligned Repairers

 Note: Due to Government guidelines, our aligned network of repair garages are only able to provide limited services. Make sure to give us a call at 01 613 3990 and we will try to support you as best we can during this period.

If your car is damaged as a result of an accident or fire contact Allianz on 01 613 3990 (call operator charges may vary) to report the incident. We have an extensive panel of Allianz Aligned Repairers which you can chose from. If you decide to have your vehicle brought to one of our approved garages you will receive :

  • A Class A courtesy vehicle (Toyota Aygo or similar) for 7 days.
  • A three year warranty on all repair work carried out by the garage
  • Direct billing. If the garage repairs the vehicle all you have to do is pay your policy excess, we will take care of the rest.
  • Repairs completed to the manufactures specification.
  • Aligned Repairer will arrange uplift of the vehicle, if not driveable.
  • Mini valet.

If you decide to use another repairer you should obtain an estimate for repairs as soon as possible and forward it to us. However if you use another garage we cannot offer the same benefits to you.

A list of our Aligned Repairers is contained below:

Car Claims - FAQs