How to Contact Us

If you wish to report a new claim, discuss an existing claim, avail of our claims emergency services or breakdown assistance you can call us on 01 613 3990 (call operator charges may vary). If you are calling outside of the Republic of Ireland please contact us on 00 353 1 613 3990.

Our motor policy document and claim form are available at the bottom of the page for you to print off.

You can post all documentation to Allianz, Allianz House, Merrion Road, Dublin 4.

Please include a policy number or claim number on any documentation being sent to us

Back to top ^

What to do in the event of an accident

 

In the event of an accident you should obtain the following information:

 

  • The names, contact details and vehicle details of all party's involved.
  • The insurance details including the policy numbers of all party's involved.
  • Details of any witnesses to the incident or members of an Garda Siochana that attended the scene of the accident.
  • Do not admit responsibility or sign any statement to that effect.

 

In the event of an accident you are obliged to provide:

 

  • The name and address of both you and the vehicle owner.
  • The registration and insurance details of your vehicle should be provided to any other party involved and also An Garda Siochana if requested
  • If any person is injured, the accident must be reported to An Garda Siochana whether they attend the scene or not.
  • Contact us to report the incident as soon as possible on 01 613 3990 (call operator charges may vary), or if you are outside the Republic of Ireland on 00 353 1 613 3990.
  • If you are involved with a visiting motorist from outside the country, report the accident to your insurance company and also to the Motor Insurers Bureau of Ireland, 3/4 South Frederick Street, Dublin 2. Telephone number: 00 353 1 6769944. Website: www.mibi.ie.

Back to top ^

If your car is stolen you should:

 

  • Report the incident to Allianz on 01 613 3990 (call operator charges may vary) as soon as you discover the vehicle is missing. Complete the claim form (available at the bottom of the page) and have it stamped by An Garda Siochana.
  • Send us the completed claim form.
  • If your vehicle is not recovered within 14 days please send us the keys, Vehicle Licensing Certificate, a copy of your Finance Agreement and NCT Cert (if applicable) . If your car is recovered you should contact us 01 613 3990 (call operator charges may vary) immediately and let us know the location of your car.If your vehicle is stolen we will provide you with a courtesy car in a Class A vehicle (Ford Ka or similar) for up to 14 days. If the vehicle is recovered during this period and brought to one of our Aligned Repairers you will be entitled to a courtesy car for 5 days from the date the vehicle was recovered.

 

If your vehicle is not recovered or is Written Off

 

  • If your vehicle remains missing or is considered to be beyond economical repair by the appointed assessor when found, the details will be referred to a specialist valuation company who will place a "market valuation" on your vehicle prior to the loss, having taken into account details of the vehicle including but not limited to mileage, condition, ownership history and service history.

Back to top ^

Aligned Repairers

  • Benefits of the Aligned Repairer

    If your car is damaged as a result of an accident or fire contact Allianz on 01 613 3990 (call operator charges may vary) to report the incident. We have an extensive panel of Allianz Aligned Repairers which you can chose from. If you decide to have your vehicle brought to one of our approved garages you will receive :

    • A Class A courtesy vehicle (Ford Ka or similar) for 5 days.
    • A three year warranty on all repair work carried out by the garage
    • Direct billing. If the garage repairs the vehicle all you have to do is pay your policy excess, we will take care of the rest.

    If you decide to use another repairer you should obtain an estimate for repairs as soon as possible and forward it to us. However if you use another garage we cannot offer the same benefits to you.

    A list of our Aligned Repairers is contained below:

Back to top ^

Car Claims - FAQs

 

  • What types of cover are available?

    What are the different types of cover available?

    Comprehensive:

    • Covers the injury of people or their property * driver exclusions apply (refer to policy document below)
    • Covers for loss or damage to your car by fire or theft
    • Protects you against accidental damage to your car.

    Third Party Fire and Theft:

    • Covers the injury of people or their property * driver exclusions apply (refer to policy document) below
    • Covers for loss or damage to your car by fire or theft
  • What is a policy Excess?

    What is a policy Excess?

    A policy excess is the amount of any loss or damage to your vehicle for which you are responsible. (To find the amount of your policy excess please see your policy schedule)

  • Accident with no one else involved?

    I had an accident and no one else is involved. What happens now?

    We will arrange to have the repair cost to your vehicle assessed by a Motor Engineer. Our engineer will discuss repair costs with your appointed garage. If the car is economical to repair we can authorise repairs with the garage and arrange payment to them directly once cover is ok. If it is not going to be economical to repair we will write to you and advise you what happens next. (Refer to section below - My car is a Write Off) When we have settled the claim we will then write to you to advise what payments have been made.

  • What repair garage can I use?

    What repair garage can I use?

    We have a list of Aligned repairers which are available here. The Workmanship is guaranteed for three years and they will provide a courtesy car to you. Also as they are an Aligned repairer, there is no need to obtain an estimate and we can authorise repairs quickly.

    However if there is a local garage you would prefer to use, let us know their details and we will liaise with them directly.

  • My car is a Write Off?

    My car is a Write Off. What happens now?

    If your vehicle has been deemed a Write off, the Motor Engineer will obtain a salvage value on your vehicle. This is the value of your vehicle in its damaged condition. We will contact you as soon as possible with this information and you should then immediately contact the Salvage agent who wishes to buy your vehicle. We will also request certain documents  relating to the vehicle from you. For example a completed claim form, a photocopy of the Vehicle Licensing Certificate or details of any Finance Agreement.

    We will also have our valuation team contact you regarding the Pre Accident Value of the vehicle.

    Once a value has been agreed and the documents received are ok, we will settle the claim on the basis of the Pre Accident Value less the Salvage offer and Policy Excess

    If your vehicle is subject to Finance the finance company will be included on the settlement cheque.

    Lastly, if there is nothing outstanding on your claim we will issue the payment. All our payments are usually issued within 5 working days.

    If there is some reason the payment can not be processed, we will get in touch and discuss this with you.

  • Accident involving another car?

    I had an accident involving another car. What happens now?

    We will deal with the damage to your car as above, whilst trying to establish who is at fault for the accident. It is very important for us to have all information you may have to help us do this. Please let us know if you have witness details, third party details, Gardaí or police details or even photographs you have taken at the time of the accident. If we consider you at fault for an accident, we will settle any Third Party claims and notify you of the cost.

    If we are of the view that you are not at fault, we will attempt to recover our money from the other insurers / person at fault. We will then write to you or your broker to let you know if we have been successful and the final claim cost. If you receive any correspondence from the other persons solicitor, just forward it to our office along with your claims reference and we will deal with it on your behalf.  Do not reply. Don’t panic about it. These letters are generic and although they may appear intimidating we will send an appropriate response on your behalf.

  • Excess when not at fault?

    I am not at fault for this accident, why do I have to pay an excess?

    All insurance policies have a policy excess. This is payable if you make a claim for damage to your own car on your policy, whether or not you are at fault for the accident. However if you are found not to be at fault for the accident we will try to recover this amount from the other party.

  • My Car has been stolen. What now?

    My Car has been stolen. What happens now?

    Although we have to wait a defined period as outlined in your policy booklet before we will consider your car stolen, we can still start to process your claim.

    After the policy defined period, if the vehicle is still unrecovered, we have completed our investigations and we have placed an agreed value on the vehicle and nothing is outstanding we will issue payment.

  • When will I hear about my claim?

    I reported a claim to you a few days ago. When will I hear from you again?

    Depending on the accident, we may not need to contact you. This does not mean we are not dealing with your claim. If we need any more information we will be in touch.

    We understand that having an accident can be traumatic no matter what the circumstances.

    If there is any element of your claim you wish to discuss, do not hesitate to contact us.

    If you have anything you think may help us with dealing with your claim, you can email to our email address: motordamage@allianz.ie.

  • Is windscreen damage covered?

    Is damage to my windscreen covered?

    If you have selected windscreen cover as an optional extra with your policy (please check your policy schedule), We will pay for breakage or repair of glass in the windscreen, windows and roof of Your Car including any scratching of the bodywork directly resulting from such breakage, where the claim is processed through our Aligned Windscreen Repair network.

    The amount we will pay is limited to €200 where the claim is not processed through our Aligned Windscreen Repair network. This is not subject to excess and will not effect your No Claims Bonus Bonus entitlement.

  • Claims and my No Claims Bonus?

    Will a claim affect my No Claims Bonus?

    This depends on the type of policy you have. If you want to know what impact a claim may have on your No Claims Bonus, we suggest you contact us in advance so you can make an informed decision.

  • Am I covered to drive in Europe?

    Am I covered to drive my car in Europe?

    Yes, we will subject to the terms, conditions and exceptions and endorsements of this policy provide insurance for death, injury, loss or damage as expressed in the policy, schedule or certificate of motor insurance happening during this period of insurance anywhere in the Republic of Ireland, Northern Ireland, Great Britain, The Isle of man, The Channel Islands or on the Continent of Europe. The insurance also operates during the course of sea transit (including loading and unloading) between ports within the territories named.

  • Am I entitled to a courtesy car?

    Am I entitled to a courtesy car?

    Yes, in the event of an accident if you choose to have your vehicle repaired in one of our Aligned Repairers you will be provided with a Class A courtesy car (Ford Ka or similar) for up to 5 Days.

    If your vehicle is stolen we will provide you with a Class A courtesy car (Ford Ka or similar) for up to 14 days.

    Please note that the car hire company may require some form of security before providing you with the courtesy car.

Back to top ^

Related file(s)

Contact us

Call centre opening hours:
Mo-Fr: 8am-6pm | Sa: 9am-1pm