MyAllianz Customer Information & FAQs

MyAllianz:

MyAllianz is our on-line self service portal, which allows you to securely manage your insurance policies on any device and at a time that suits you. MyAllianz is only available to customers who are directly insured with Allianz. As a MyAllianz user, you can:

  • view your policy details
  • request changes to your cover
  • notify us of a claim and track progress
  • view your insurance documentation
  • pay a premium

Q. How do I register a MyAllianz account?

A. It's easy! To register an account, all you need is your policy number, your email address and your mobile phone number.

Visit www.myallianz.ie and complete registration as soon as possible.

IMPORTANT: The email address and mobile number that you use to register, must match the email address and mobile number that we have on file against your policy record(s), if we don't have your accurate details on file then you won't be able to register an account. If you wish to confirm your email address and mobile phone number before registering, simply call us on 01 448 48 48 (ROI customers) or 08457 828 828 (NI customers).

Please ensure to let us know of any change to the email address and mobile phone number associated with your policy record(s) at all times.

Q. When I complete the registration form on-line and click register, what happens next?

A.

  • You'll then receive a confirmation email with a link, which must be clicked within 30 minutes
  • When you click on the link in the email an SMS will be sent to your mobile
  • Enter the code from the SMS within 30 minutes to complete registration
  • Sign in and get going! Using your email address and password, you can access MyAllianz using the secure login

Q. What if I don't get the email?

A. When you submit the registration form, we will send an email to the email address provided. If you don't receive the email immediately, please check your SPAM folder in your email inbox.

Q. What if I don't get the SMS immediately?

A. As soon as you click on the link in the email, we will send an SMS to the mobile phone number provided. Depending on your mobile phone network provider, you may experience a short delay in receiving the SMS.

Q. How do I add another policy to my account?

A. Simply sign in to your account and select 'Add Another Policy' which is located at the top of your dashboard page.

Q. How do I view my policy documents?

A. Sign in to your account and select the 'Menu' option and then select 'View Documents', click on year/link and click on the description of the document link that you wish to view. You'll need Adobe Acrobat in order to view, which can be downloaded in the MyAllianz portal in the 'View Documents' section.

Q. I can't remember my password, how do I sign in?

A.

  • If you can't remember your password, please select the 'Password Reset' option on the sign in page
  • You'll then receive a confirmation email with a link, which must be clicked within 30 minutes
  • When you click on the link in the email an SMS will be sent to your mobile
  • Enter the code from the SMS within 30 minutes in order to complete (important: you'll need to enter a valid policy number associated with your MyAllianz account in order to complete password reset)

Q. How do I pay a premium?

A.

  • Sign in to your account and select the 'Menu' option and then select 'Payments'
  • Select a payment amount from the list and when you have read the terms and conditions, please ensure to click to confirm that you have read these
  • Click your preferred payment method i.e. Card or Direct Debit and complete the on-line form in order to submit your payment.

Q. Can I notify you of a loss via MyAllianz e.g. damage to my car or home?

A. Yes, you can notify us of a loss on-line. In addition, you can track the progress of any claim you may have via your MyAllianz account. 

  • Simply sign in to your account and select the 'Menu' option and then select 'Claims Notification'
  • Follow the instructions on-line in order to complete claim notification.
  • Once you're happy with the information you have entered, you can submit the claim notification for review by our Claims Department.

Our big switch to paperless:

In December 2015, Allianz went paperless! We no longer send your insurance documents by post, instead we publish your documents to your MyAllianz account and send you an SMS (text message) and an email to let you know when a document is waiting for you to view. Therefore, it's very important that you advise us of any change to the email address and mobile phone number associated with your policy record(s) at all times.

If you wish to continue to receive your documents by post, you must let us know (by email, phone or by post):

  • Call us on 01 448 48 48 (ROI customers) or 08457 828 828 (NI customers).
  • Email info@allianzdirect.ie or info@allianzni.co.uk
  • Write and send by freepost to: Allianz, Direct Insurance, PO Box 48 48, Freepost, Dublin 4 (ROI customers) or Allianz Direct Insurance, PO Box 828, Belfast 8T2 8FR.

Please include the following on all correspondence:

  1. Name
  2. Address
  3. Policy number
  4. Date of Birth

Contact us

Call centre opening hours:
Mo-Fr: 8am-6pm | Sa: 9am-1pm