This is a chronological record (computer printout or photocopy) of the original clinical notes as made by the vet at the
time of all consultations. This includes routine visits such as vaccinations and neutering. If you have attended more
than one vet, we would need the clinical history from all treating vets.
Other FAQs
Is the pet insurance excess paid per condition or per year?
For Pet insurance, the excess must be paid by you for each illness or injury that is treated during the Policy Year. This
illness or injury must not be related to any other Illness or Injury treated during the same Policy Year.
You may also pay a percentage amount on each and every Veterinary Fees claim depending on the age of your pet.
This percentage is shown on Your Schedule if it applies.
Please note only one excess per condition!
One excess will apply for each illness or injury during the same policy year. That means if the treatment for the same
condition falls within 2 different policy years you pay an excess for each year.
No, there is no limit to the number of claims you can submit. However, monetary limits may apply depending on the
claim type.
You may also be required to pay a percentage of each claim, depending on your pet’s age. If this applies, it will be
shown on your schedule of insurance.
Our standard policy excess for veterinary fee claims is €100, other voluntary excesses are available. Our standard
policy excess for 3rd party property claims is €350. Please refer to your schedule of insurance, policy booklet, or
contact us directly.
Policy terms and conditions apply.
If there is no formal proof of purchase, the maximum amount you can claim for under the Death benefit or Theft
benefit is limited to the average value, based on our records, of a pet of the same breed/gender and age, up to a
maximum of the sum insured noted on your policy.