Contact Information

Please choose 'Allianz Direct Customers' for Car, Home, Pet, Boat and Horse & Rider Insurance.

  • Allianz Direct Customers

    Allianz Direct Customers

    Car, Home, Pet, Boat and Horse & Rider Insurance

    Phone

    In the Republic of Ireland: 01 448 48 48

    Outside Republic of Ireland: 00 353 1 448 48 48

    Opening Hours: Monday to Friday 8am - 6pm and Saturday 9am - 1pm

    E-mail

    Info@allianzdirect.ie or click here to email us now

    Customers who have an appointed Insurance Broker should contact their Insurance Broker

    FreepostAllianz
    Direct Division
    PO Box 48 48
    Freepost
    Dublin 4
    Fax

    In the Republic of Ireland: 01 6605214

    Outside of the Republic of Ireland: 00 353 1 6605214

    Dublin HQ

    Allianz Ireland

    Allianz House,
    Elm Park,
    Merrion Road,
    Dublin 4
    D04 Y6Y6
  • Claims & Emergency Assistance
    Emergency Assistance Service - Motor and Household Assistance

    Phone: 01 613 3990

    Opening Hours: 24 hours a day, 365 days a year

    Motor Claims - notifications

    Phone: 01 613 3990

    Opening Hours: 24 hours a day, 365 days a year

    Motor Claims - existing

    Phone: 01 613 3939
    E-mail: motordamage@allianz.ie

    Opening Hours: Monday to Friday 9am - 5pm

    Windscreen Claims

    Contact one of our preferred repairers.

    Autoglass: 1850 363 636
    Allied Irish Windscreens: 1800 512 345

    Property Claims - notifications and existing claims

    Phone: 01 613 3377
    E-mail: propertydamage@allianz.ie
    Callback: Would you like someone to call you?

    Opening Hours: Monday to Friday 9am - 5pm

    Pet Claims - notifications and existing claims

    Phone: 01 613 3990

    Opening Hours: Monday to Friday 9am - 5pm

    Allianz Travel Emergency Assistance

    Handled by Allianz Global Assistance

    Phone: 00 353 1 6373686
    Fax: 00 353 1 6373649

    Opening Hours: 24 hours a day, 365 days a year

    Travel Claims - notifications and existing claims

    Handled by OSG

    Phone: 00 353 1 2611540
    Fax: 00 353 1 2611404

    Pleasurecraft Claims - notifications and existing claims

    Phone: 01 613 3990

    Opening Hours: Monday to Friday 9am - 5pm

    Horse & Rider Claims - notifications and existing claims

    Phone: 01 613 3990

    Opening Hours: Monday to Friday 9am - 5pm

    Litigated Claims

    01 613 3992

    Opening Hours: Monday to Friday 9am - 5pm

    Non-Litigated Claims

    01 613 3953

    Opening Hours: Monday to Friday 9am - 5pm

  • Breakdown Assistance

    If you have a breakdown emergency, you will need the following telephone numbers:

    • 01 613 3990 (when calling within the Republic of Ireland)
    • 028 90 828 828 (when calling within Northern Ireland and Great Britain i.e. England, Scotland & Wales)

    If you would like to find out more about Allianz Breakdown Assistance please call 01 448 48 48.

  • Complaints Policy for Allianz Customers

    Allianz are committed to making sure that we have the very highest standards of customer care. However, we accept that things can go wrong from time to time. Advise us of your concerns and we will strive to ensure that our level of service meets your expectations in the future.

    How to make a complaint

    You can phone us, email us or write to us with your complaint.

    Please be sure to provide us with:

    • A policy number and / or claim number
    • An outline of your complaint
    • Your contact details (phone number, e-mail address, home address)

    Address:

    Allianz
    Direct Division
    PO Box 48 48
    Freepost
    Dublin 4

    Email: Please click Customer Feedback

    Phone: 01 448 48 48

    Our phone lines are open Monday to Friday 8am - 6pm and Saturday 9am - 1pm

    What happens next:

    • The staff member who receives your complaint will deal with it in a considered, fair and consistent manner, with the aim of resolving it at the earliest possible point
    • All complaints will be acknowledged within 5 business days of being received (unless previously resovled to your satisfaction)
    • This acknowledgement will include the name, contact number and title of the person handling your complaint

    Unresolved by day 20:

    • The person responsible for handling your complaint will provide you with regular written updates on the progress of the investigation of your complaint, at intervals not greater then 20 business days

    Unresolved by day 40:

    • Where 40 business days have elapsed and your complaint is not resolved, we will inform you of the anticipated timeframe within which we hope to resolve your complaint
    • We will inform you of your right to refer the matter to the Financial Services Ombudsman and contact details of same will be provided

    Completion of Complaint:

    • We will advise you in writing, within 5 business days of the completion of the investigation of your complaint, of the outcome of the investigation and, where, applicable, explain the terms of any offer or settlement being made
    • If your complaint is not resolved to your satisfaction and you remain dissatisfied with our resolution, you can refer your complaint to:

    The Financial Services Ombudsman
    3rd Floor,
    Lincoln House,
    Lincoln Place,
    Dublin 2

    Lo call:              (1890)882090
    Phone:              (01) 662 0899
    Fax:                  (01) 6620890
    Email address:   enquires@financialombudsman.ie

     

    LocationContact Details
    Dublin - Head OfficeAllianz House,
    Elmpark,
    Merrion Road,
    Dublin 4,
    Ireland,

    Head Office Switchboard Phone Number (01) 613 3000
    Head Office Fax Number (01) 613 4444
    Allianz Northern IrelandAllianz House,
    3 Cromac Quay, The Gasworks, Ormeau Road, Belfast BT7 2JD.
    Phone Number (from RoI) (048) 9089 5600 / (from NI) (028) 9089 5600
    Fax Number (from RoI) (048) 9043 4222 / (from NI) (028) 9043 4222.
    Website www.allianzni.co.uk

     


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