Contact Information
Please choose 'Allianz Direct Customers' for Car, Home, Pet, Boat and Horse & Rider Insurance.
- Allianz Direct Customers
Allianz Direct Customers
Car, Home, Pet, Boat and Horse & Rider Insurance
Phone In the Republic of Ireland: 01 448 48 48
Outside Republic of Ireland: 00 353 1 448 48 48
Opening Hours: Monday to Friday 8am - 6pm and Saturday 9am - 1pm
E-mail Info@allianzdirect.ie or click here to email us now
Customers who have an appointed Insurance Broker should contact their Insurance Broker
Freepost Allianz
Direct Division
PO Box 48 48
Freepost
Dublin 4Fax In the Republic of Ireland: 01 6605214
Outside of the Republic of Ireland: 00 353 1 6605214
Dublin HQ Allianz Ireland
Allianz House,
Elm Park,
Merrion Road,
Dublin 4
D04 Y6Y6
- Claims & Emergency Assistance
Emergency Assistance Service - Motor and Household Assistance Phone: 01 613 3990
Opening Hours: 24 hours a day, 365 days a year
Motor Claims - notifications Phone: 01 613 3990
Opening Hours: 24 hours a day, 365 days a year
Motor Claims - existing Phone: 01 613 3939
E-mail: motordamage@allianz.ieOpening Hours: Monday to Friday 9am - 5pm
Windscreen Claims Contact one of our preferred repairers.
Autoglass: 1850 363 636
Allied Irish Windscreens: 1800 512 345Property Claims - notifications and existing claims Phone: 01 613 3377
E-mail: propertydamage@allianz.ie
Callback: Would you like someone to call you?Opening Hours: Monday to Friday 9am - 5pm
Pet Claims - notifications and existing claims Phone: 01 613 3990
Opening Hours: Monday to Friday 9am - 5pm
Allianz Travel Emergency Assistance Handled by Allianz Global Assistance
Phone: 00 353 1 6373686
Fax: 00 353 1 6373649Opening Hours: 24 hours a day, 365 days a year
Travel Claims - notifications and existing claims Handled by OSG
Phone: 00 353 1 2611540
Fax: 00 353 1 2611404Pleasurecraft Claims - notifications and existing claims Phone: 01 613 3990
Opening Hours: Monday to Friday 9am - 5pm
Horse & Rider Claims - notifications and existing claims Phone: 01 613 3990
Opening Hours: Monday to Friday 9am - 5pm
Litigated Claims Opening Hours: Monday to Friday 9am - 5pm
Non-Litigated Claims Opening Hours: Monday to Friday 9am - 5pm
- Dublin Office Location & Map
Allianz Ireland
Allianz House,
Elm Park,
Merrion Road,
Dublin 4
D04 Y6Y6Click here for detailed location map
View Allianz Dublin Office in a larger map
- Breakdown Assistance
If you have a breakdown emergency, you will need the following telephone numbers:
- 01 613 3990 (when calling within the Republic of Ireland)
- 028 90 828 828 (when calling within Northern Ireland and Great Britain i.e. England, Scotland & Wales)
If you would like to find out more about Allianz Breakdown Assistance please call 01 448 48 48.
- Complaints Policy for Allianz Customers
Allianz are committed to making sure that we have the very highest standards of customer care. However, we accept that things can go wrong from time to time. Advise us of your concerns and we will strive to ensure that our level of service meets your expectations in the future.
How to make a complaint
You can phone us, email us or write to us with your complaint.
Please be sure to provide us with:
- A policy number and / or claim number
- An outline of your complaint
- Your contact details (phone number, e-mail address, home address)
Address:
Allianz
Direct Division
PO Box 48 48
Freepost
Dublin 4Email: Please click Customer Feedback
Phone: 01 448 48 48
Our phone lines are open Monday to Friday 8am - 6pm and Saturday 9am - 1pm
What happens next:
- The staff member who receives your complaint will deal with it in a considered, fair and consistent manner, with the aim of resolving it at the earliest possible point
- All complaints will be acknowledged within 5 business days of being received (unless previously resovled to your satisfaction)
- This acknowledgement will include the name, contact number and title of the person handling your complaint
Unresolved by day 20:
- The person responsible for handling your complaint will provide you with regular written updates on the progress of the investigation of your complaint, at intervals not greater then 20 business days
Unresolved by day 40:
- Where 40 business days have elapsed and your complaint is not resolved, we will inform you of the anticipated timeframe within which we hope to resolve your complaint
- We will inform you of your right to refer the matter to the Financial Services Ombudsman and contact details of same will be provided
Completion of Complaint:
- We will advise you in writing, within 5 business days of the completion of the investigation of your complaint, of the outcome of the investigation and, where, applicable, explain the terms of any offer or settlement being made
- If your complaint is not resolved to your satisfaction and you remain dissatisfied with our resolution, you can refer your complaint to:
The Financial Services Ombudsman
3rd Floor,
Lincoln House,
Lincoln Place,
Dublin 2Lo call: (1890)882090
Phone: (01) 662 0899
Fax: (01) 6620890
Email address: enquires@financialombudsman.ieLocation Contact Details Dublin - Head Office Allianz House,
Elmpark,
Merrion Road,
Dublin 4,
Ireland,
Head Office Switchboard Phone Number (01) 613 3000
Head Office Fax Number (01) 613 4444Allianz Northern Ireland Allianz House,
3 Cromac Quay, The Gasworks, Ormeau Road, Belfast BT7 2JD.
Phone Number (from RoI) (048) 9089 5600 / (from NI) (028) 9089 5600
Fax Number (from RoI) (048) 9043 4222 / (from NI) (028) 9043 4222.
Website www.allianzni.co.uk
- Allianz Brokers
Allianz Motor Broker Phone: 01 613 3899
E-mail: teammotor@allianz.ieOpening Hours: Monday to Friday 9am - 5pm
Customers who have an appointed Insurance Broker should contact their Insurance Broker
Allianz Property Broker / Bank / Building Society Phone: 01 613 3377
E-mail: household@allianz.ieOpening Hours: Monday to Friday 9am - 5pm
